• Developed and maintained intricate technical documentation, seamlessly integrating key features and products into the company's catalog.
• Proficient in navigating and interpreting Medicaid documentation requirements, including policies, regulations, and guidelines.
• Experienced meticulously reviewing and analyzing Medicaid documentation to ensure accuracy and compliance with program guidelines.
• Spearheaded and mentored the Documentation Team, providing leadership and supporting documentation standards.
• Translated high-level requirements into comprehensive content frameworks, influencing content design aligned with strategic objectives.
• Collaborated with cross-functional teams, working alongside developers and product managers to deliver precise, high-quality content.

• Engineered and deployed software solutions to enhance the efficiency of established systems.
• Conducted in-depth analysis of user requirements, crafted comprehensive system design specifications, and wrote application program code.
• Identified and rectified software defects to maintain the optimal performance of existing software systems.
• Provided technical support on software applications throughout the organization.
• Collaborated in the documentation of software development processes and contributed to creating user manuals and technical guides for enhanced clarity and accessibility.

• Designed and implemented new templates and formats for Application Programming Interface (API) documentation.
● • Innovated content and workflow solutions, contributing to improving user guides, integration guides, and Application Programming Interface (API) developer documentation.
• Proficient in implementing and maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring confidentiality, integrity, and availability of protected health information (PHI) in healthcare operations.
• Collaborated with product and engineering teams, inspiring developers through the creation of compelling and informative content.
• Determined optimal presentation methods to enhance developer comprehension of Versant Health's APIs.
• Conducted meetings with subject-matter experts to gain insights into product requirements, ensuring accurate and comprehensive documentation.
• Analyzed information to craft and update developer and technical documentation.
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• Collaborated with Product Owners and Scrum Teams for requirements decomposition, backlog refinement, and user story/task breakdown.
• Organized and facilitated daily stand-up meetings, sprint and release planning, reviews, retrospectives, and demos, ensuring streamlined project execution.
• Managed the JIRA board and backlog, enhancing sprint planning and tracking sprint/release progress.
• Fostered collaboration across intersecting development contracts, ensuring a cohesive final product for clients.
• Served as a liaison between the business community and Information Technology, facilitating communication, analyzing requirements, determining solutions, and addressing project impediments.
• Led Agile Scrum Ceremonies, including sprint planning, daily scrum, user story refinement sessions, and sprint retrospective, ensuring efficient and effective planning.
• Maintained and managed a team TFS backlog for multiple applications, established and monitored sprint goals, and assiste

• Directed complete project life cycles, from planning to delivery, achieving a 20% increase in technological capabilities for the banking infrastructure.
• Skilled in conducting comprehensive regulatory assessments and audits to identify gaps and ensure adherence to federal requirements.
• Demonstrated ability to develop and implement strategies and procedures to maintain compliance with evolving federal regulations.
• Strong knowledge of regulatory reporting requirements and experience in preparing and submitting regulatory filings to federal agencies.
• Oversaw project audits, resolving issues promptly, resulting in a 15% decrease in project timeline variances.
• Implemented process enhancements, reducing project-related errors by 25% and streamlining team workflows for improved efficiency.
• Fostered collaboration with internal and external stakeholders, ensuring seamless communication between IT teams and business units, leading to a 30% increase in successful project outcom

• Worked with the cross-functional to identify dependencies and manage inter-team dynamics, guiding a dispersed Scrum team.
• Tracked and communicated team velocity and sprint release progress, ensuring transparent reporting of project milestones.
• Led the transition from Waterfall to Agile, developing, implementing, and documenting software development and SQA processes.
• Conducted Agile environment Q&A assessments, SCRUM, and Kanban, actively participating in daily stand-ups, sprint planning, reviews, retrospectives, and backlog management.
• Created and maintained JIRA workflows, contributing to the agile transformation by delivering team and organization training materials and workshops.
• Piloted solutions based on established criteria, ensuring alignment with business cases and desired outcomes.
• Authored User Guides and Use Cases documents, managing all phases of document production and collaborating on product backlogs with Product Owners.
• Participated in Agile revi

• Spearheaded the agency's inaugural Agile project, introducing a mission-critical solution that slashed detention costs by $74 million annually.
• Advised clients on transformative methods, technologies, process enhancements, and training, driving improved business opportunities and revenue potential.
• Led a 35-member team to successfully replace a 25-year-old mainframe core system with a Java-based web application.
• Formulated strategies and federal policies for resource infrastructure and allocation.
• Modified existing software systems to boost performance and integrate new features, addressing stakeholder needs throughout the system development life cycle.
• Developed, maintained, and implemented strategic plans for projects, overseeing change management and ensuring timely resolution of discrepancies and roadblocks.
• Monitored and mitigated risks and issues, administered contracts, managed revenue delivery, produced detailed reports, and analyzed project performance data

• Coordinated decommission, upgrades, and implementation initiatives in a mixed COTS and proprietary application environment.
• Organized and led requirement reviews with customers, technical teams, and support groups, ensuring accurate requirements and guiding process improvement using Waterfall methodology.
• Managed the implementation of system modifications, maintained interfaces, monitored document deliveries, enforced deadlines, and supported contract management, including changes, payments, renewals, and planning for new contracts.

• Developed comprehensive functional documentation for diverse applications, including web-based record management systems and FPS Information Support Tracking System.
• Monitored and controlled scope, schedule, and cost metrics in an integrated system, ensuring on-time project completion and resolving conflicts promptly.
• Developed and documented Corrective and Preventive Action (CAPA) plans in accordance with federal regulatory requirements, ensuring timely resolution of identified issues and implementation of corrective measures to prevent recurrence, thereby contributing to continuous improvement initiatives.
• Directed all phases of the project lifecycle, from initiation to implementation. Interacted with governmental agencies and contractors during the data center migration and contributed to the content creation for the Data Center Consolidation project.