• Advised startups, early stage entrepreneurs, and small businesses on matters of business operations, customer experience, process improvement, and strategy.
• Advised entrepreneurship programs and organizations in the following roles:
○ Mentor & Selection Committee Member - 2023 Social Innovation Incubator (United Way of Metropolitan Dallas)
○ Advisor - Dallas College Venture Club
○ Advisor - Texas Woman's University Center for Women Entrepreneurs

● Led strategic initiatives for healthcare startups, overseeing concurrent projects with a focus
on planning, risk management, and process enhancement.
● Aligned projects with business objectives, optimizing resource allocation and monitoring
progress to ensure stakeholder satisfaction.
● Developed and implemented standardized project management frameworks, improving
overall project governance and team performance.
● Mentored junior project managers and cross-functional teams, fostering a culture of
continuous improvement and excellence in project execution.

• Built marketing automation efforts from start to finish in HubSpot including targeting, list creation, campaign execution, & deployment for B2B, B2B2C fitness & healthcare products.
• Led by running meetings & trainings, participating in Agile sprints, managing implementations, & coordinating issue resolution with minimal oversight.
• Collaborated and served as liaison across departments to deliver creative CRM solutions that streamline business processes & workflows in Dynamics 365.
• Advised & implemented process improvements to centralize data & create reporting templates.
• Coordinated with marketing, sales, & operations teams to improve reporting & analytics for CRM database management, including querying of data & maintaining accuracy.
• Created & distributed standard sales reporting including pipeline, sold, lost, ROI reporting & ad hoc reporting as needed.
• Evaluated results, reported observations, & provided recommendations for process improvements.

• Coordinated inpatient & outpatient services for international patients by communicating in English, Spanish, & Arabic and serving as a liaison for patients, physicians, clinics, payers, & embassies at 1,082-bed Texas Medical Center hospital.
• Created process maps to improve patient intake process, including VIP patients.
• Provided administrative support (marketing, tours, reports, process improvement).
• Created & managed spreadsheets in Excel using advanced functions.
• Led department customer relationship management (CRM) software overhaul to match department needs & generate better marketing & operations data.

• Developed written materials, infographics, presentations, & videos by reviewing peer reviewed scientific materials (research journals, briefings, reports, statistics).
• Managed small marketing team: video production, social media, & website.
• Hired & managed 3 direct reports.
• Served as Dietetic Internship co-preceptor.
• Co-Project Manager of Healthy Texas program: led team meetings, planned content, & managed media.
• Served as Chair of Staff Advisory Committee in a department of 47 staff.

• Managed 5 databases; assisted with grant reporting; developed bilingual nutrition infographics & videos for community health education programs serving Texan counties.