Owner
Provides agile coaching, backlog management, project management support, and expert stakeholder management to clients. Quickly identifies gaps in team management to ensure teams are operating at peak efficiency.
● Accomplishments:
• Trained client on Scrum methodology and led story pointing sessions which enabled velocity measurement.
• Managed software development team to launch Sitecore feature enhancement under tight time and budget constraints.
• Developed budget tracker to manage teams of full-time employees and contractors.
• Created weekly executive dashboard in Smartsheet to highlight project status and key milestones

Created project plans for CMS development and migration. Established scope and timelines for roadmaps and sprints. Managed the day-to-day design and development of tasks using Jira. Facilitated roadmap discussions with team members, generating clarity around priorities, milestones, and delivery expectations. Identified and mitigated potential risks. Cross functionally collaborated with internal teams and departments. Created analytical dashboards in Heap that effectively measured KPIs. Implemented Scrum framework teams. Ran all ceremonies while ensuring active team participation.
● Accomplishments:
• Spearheaded roadmap creation and managing JIRA backlog for complex Help Center migration that increased performance by over 60%.
• Trained the digital success team on Scrum methodologies and implemented two-week sprints resulting in team re gaining confidence and clarity around current and future roadmap priorities in Jira.

Planned complex marketing projects by collaborating with third party vendors. Set priorities, established benchmark metrics, and ensured adequate staffing for marketing projects. Managed client communications throughout the project lifecycle in a timely manner. Developed statements of work and contracting officer related documents aligning with project requirements. Ensured on-time software delivery in Google Cloud (GCP).
● Accomplishments:
• Developed a detailed proposal for new business development and successfully onboarded the client, resulting in a new, long-term relationship, and increased revenue for the company.
• Developed a calendar and sent weekly emails to senior leadership informing them of upcoming launch events, ensuring leaders were consistently informed around launches and enabling realistic revenue projections.
• Developed, pitched, and gained leadership approval of a training program designed to inform project managers of required deployment steps.

Led requirements gathering sessions for software development projects. Wrote user stories and acceptance criteria in JIRA for software development teams. Documented business flows and processes in Lucidchart. Developed wireframes for OpenText development projects using Adobe XD. Served as Scrum Master for IPV development project.
● Accomplishments:
• Onboarded and trained users to IPV Curator in first quarter of 2021.
• Developed workflows and successfully integrated an IPV into a project management application alongside OpenText.
• Successfully deployed an IPV to AWS by working with a DevOps engineer to deploy a VPC and test connectivity resulting in a reduction latency issues to acceptable levels.

Led matrixed IT and UX/Creative project teams. Served as Scrum Master for the iWin team. Led daily stand-up, demos, and retrospectives. Performed cost estimation and manage budgets. Created project plans in Smartsheet and status reports in Confluence. Elicited requirements from marketing clients. Collaborated with Product Owner to maintain project scope. Identified risks and develop mitigation plans. Validated API updates from development team via Postman.
● Accomplishments:
• Successfully launched the first mobile interactive game using the iWin platform. Aided team in successfully integrating with McDonald's proprietary SSO platform, a complex process requiring the upgrade of multiple microservices to support APIs. Developed project timeline and coordinated on-site meetings with Capgemini.

Maintained productive relationships with McDonald's product management, IT partners and accessibility teams. Gathered requirements for CMS and back-end API development projects. Created functional specifications needed by customer. Managed the developer workload in JIRA utilizing a Scrum framework. Deployed Confluence and created end client documentation. Validated API updates by development team via Postman.
● Accomplishments:
• Delivered a redesigned website for a key, multinational customer, aiding them in meeting an accelerated legal deadline by developing a timeline aligning with two-week sprints and implementing Scrum for project duration. Hired temporary developers and QA to assist the team, while also maintaining the old site.
● ADDITIONAL WORK EXPERIENCE

Introduced web-based personalization via Demandbase. Launched email campaigns and landing pages with Pardot. Administered Umbraco CMS, including HTML and CSS updates. Gleaned marketing insights with Google Analytics and LinkedIn’s Success Hub. Utilized Salesforce.com data to ascertain the impact of digital marketing efforts in the sales process.
• Evaluated CMS products and third-party vendors to help design and deploy the new APT website on Acquia Drupal.

Refined epics and user stories in JIRA for web content-driven projects. Configured Google Analytics for a mobile application. Interviewed C-level stakeholders and composed requirements documentation. Created user flow diagrams in Visio for mobile API integrations (e.g. Apple Pay). Wrote requirements and annotated wireframe for SiteCore development projects.