Functional Skills
Change Management / Org Design
Customer Experience
Finance Transformation
Human Capital Consulting
Instructional Design
Internal Communications
Learning & Development
Operational Efficiency
Organizational Culture
Process Design / Re-engineering
Project Management
Training and Coaching
Voice of the Customer
Strategic Planning
Good Manufacturing Practice (GMP)
Software Skills
Canva
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Outlook
Quickbooks
Salesforce
ServiceNow
Articulate 360
Adobe Captivate
FinancialForce
Smartsheet
Certifications
CCMPCertified Change Management Professional
Sector Experience
Financial Services
Healthcare
Life Sciences & Pharma
Manufacturing
Technology
Languages
English
Notable Clients
American Honda Finance
Quest Nutrition
USDA
Fortune 500
Experience
USDA
Corporate Strategy & Development
Change Management & Training Consultant
7/2024 - 3/2025
Partnered with key stakeholders and subject matter experts to design change management, communication, knowledge/documentation, and training strategy and deliverables for USDA ServiceNow implementation impacting 140k users
Vynamic
Management Consulting
Change Management and Training Consultant
5/2023 - 12/2023
Partnered with key stakeholders and subject matter experts to design change management, communication and training strategy for Salesforce (Certinia; formerly FinancialForce) implementation.
Amgen
Other
Training and Development Manager
1/2019 - 8/2023
Partnered with key stakeholders and subject matter experts to design change management, communication and training deliverables for four extensive initiatives impacting the entire company, including ServiceNow and Veeva Vault implementations.
Designed and developed eLearning courses, communications, infographics, job aids, SOPs and WalkMe steps,
Participated in the build of Amgen's first ever Apprenticeship Program in partnership with OneTen. Phase one in the Technology space and phase two in Manufacturing.
Designed and developed eLearning courses, communications, infographics, job aids, SOPs and WalkMe steps,
Participated in the build of Amgen's first ever Apprenticeship Program in partnership with OneTen. Phase one in the Technology space and phase two in Manufacturing.
University of Washington
Management Consulting
Change Management and Training Consultant
8/2022 - 2/2023
Partnered with key stakeholders and subject matter experts to design change management, communication and training strategy, including deliverables and timeline, for largest ERP implementation Workday has ever seen.
Johnson & Johnson
Management Consulting
Training Consultant
1/2019 - 6/2019
Partnered directly with Sr. Manager to identify scope, deliverables and timeline of project.
Designed and delivered an extensive training and coaching program to prepare a team of nine engineers to manage projects, communicate effectively with stakeholders and design, develop and deliver compelling training both in-person and online.
Facilitated follow-up coaching and accountability sessions over a period of 16-weeks.
Designed and delivered an extensive training and coaching program to prepare a team of nine engineers to manage projects, communicate effectively with stakeholders and design, develop and deliver compelling training both in-person and online.
Facilitated follow-up coaching and accountability sessions over a period of 16-weeks.
American Honda Finance Corp.
Other
LMS Administrator
12/2016 - 10/2017
Developed the user interface for dealership finance employees with custom domains, job aids, landing pages, certification programs and eLearning courses resulting in an enhanced user experience and increased employee retention.
Administered Learning Management Systems (LMS) on Cornerstone for Salesforce, Saba Cloud and SkillPort.
Administered Learning Management Systems (LMS) on Cornerstone for Salesforce, Saba Cloud and SkillPort.
Quest Nutrition, LLC
Other
Manager of Training
10/2015 - 10/2016
Successfully led a cross-functional Training and eLearning team with both in-office and remote staff.
Co-authored a 12 month intensive leadership training program.
Designed and developed a comprehensive employee engagement and compensation program.
Implemented training initiatives in Production facility that significantly increased efficiencies while decreasing errors and quality holds.
Co-authored a 12 month intensive leadership training program.
Designed and developed a comprehensive employee engagement and compensation program.
Implemented training initiatives in Production facility that significantly increased efficiencies while decreasing errors and quality holds.
Cambia Health Solutions
Other
Operations Knowledge and Training Supervisor
5/2004 - 9/2015
Created, reviewed, and updated existing training curriculum, in addition to creating continuing educational opportunities. Redesigned new hire training, resulting in a more than 50% decrease in total classroom time from thirteen weeks to five. Designed, developed and implemented a customer focused initiative in new hire training that resulted in an increase of member satisfaction and employee quality scores and decreased customer complaints.
Mentored and coached Trainers & eLearning Specialists
Mentored and coached Trainers & eLearning Specialists