Drove the creation of a five year transformation strategy - to cut costs and grow revenue for a company making a major digital transformation in the way it engages with its customers, partners, and employees for one the largest software companies in the world

Developed business case and modeled change in customer experience journeys, as well as operational impact of mobile ordering for global coffee company. Traversed six different internal teams to drive organizational alignment.

The Band is a custom internet-of-things technology that transformed how Disney interacted with customers. Interfaced with top executives and developers to help prioritize capabilities and devise tools to measure the customer experience journey transformation.

Created and patented business capability-based business architect models and created consulting mythology used my Microsoft Consulting Services to boost adoption of SOA - service oriented architecture. Work led to the first of four Harvard Business Review Articles and two books, including Rethink - FT Press 2009.

Created global consulting organization for leading CRM vendor, Then created hosted CRM solution before Salesforce.com - P&L ownership

developer and manager for Accenture in logistics, software manufacturing, mining, meat packing, and hospitality industries. Also led venture integration work for Microsoft acquisition of SoftImage.