Supporting the successful execution of global, enterprise programs and projects within supply chain strategy and planning.
Leading a team of change management, learning, and technical writing professionals

Supported the HealthLinkBC (HLBC) Portfolio and several digital transformation projects.
Responsibilities included: developing the training strategy and curriculum for multi-year
transformation projects (including a SalesForce deployment), building training programs
while integrating change management principles and project management guidelines to
meet timelines and targets. A committed collaborator with several partner groups, including
leadership teams across government authorities.

Joined the senior leadership team with the goal of building the national training strategy, multi-year development plans, and a change programs. Successfully implemented a new organizational structure while leading a team of trainers & designers responsible for building learning resources to support business growth, employee development and onboarding new staff. Was instrumental in the planning and execution of the annual national conference and regional sales meetings.
• Reported to the national VP and collaborated closely with senior leadership on the development and execution of the national training strategy while aligning training programs with goals, objectives and financial targets while managing department budgets
• Collaborated with global business partners and colleagues
• Led a team responsible for supporting the growing business and a national sales expansion
• Led the development of a national onboarding program for all new employees

As the head of training for the Ontario region of the Dilawri group of companies (Canada's largest dealer group), I supported 19 franchised dealerships and regional staff, focused on deployment projects with strategic vendors and the national team, along with coaching and process improvements within the stores.
• Built and led retail training against corporate objectives and strategies
• Led the 'Customer Experience' team by developing leadership, E.I., and business acumen skills, while supporting their initiatives focused on improving automotive retail processes
• Led the successful deployment of a HRMS for over 1,000 employees
• Deployed a new CRM tool for sales, service and client facing phone channels
• Managed COVID-19 project plan including Health and Safety and temporary store closures

The head of learning & development, responsible for the strategic development of the training function for a large automotive dealer group. Led several projects and change initiatives related to the successful deployment of a major Retail Transformation project.
• Managed the Talent Planning Program and training plans for high performers, reported on metrics to the ELT and impact on reducing turnover
• Developed leadership and management training for people managers with a focus on consistent brand experience for customers throughout the dealer group.
• Owned the sales playbook and process strategy
• Built a Career Path Program aligning roles with Pfaff attributes & core behaviours
• Designed learning program & change management strategy for major retail transformation project - 1 Price program

Managed medium to large projects/ programs with tight deadlines, delivering innovative solutions to various business lines
• Led the delivery of level 3 & 4 projects with high complexity profiles while mitigating impacts to budgets, resources, & timelines
• Successfully managed business planning, tactical execution, stakeholders, process, & project management for my portfolio of projects

Brought on as a strategic lead for the training function and to develop a world class onboarding and training experience for sales representatives and leaders. Owned the deployment of the Challenger sales methodology supporting companywide role out & certification.
• Managed large-scale training projects and introduced new systems, tools, and processes to achieve challenging objectives
• Led a team focused on new employee onboarding and sales training. Successfully reduced turnover of new employees by 10% YoY, surpassing established goals
• Functioned as a change agent and learning design subject matter expert
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching & managing to targets while Determining priorities and setting policies for training and sales effectiveness
• Completed the evaluation, recommendation, and deployment of a LinkedIn Learning
• Leveraged expertise and input from across the business

Promoted to independently lead a team of training & sales enablement managers while supporting the transition of the department to Rogers
EBU from OutRank. A strategic leader for product deployments & special projects within Small Business.
• Successfully managed the planning, execution, change, and training for a transition project supporting ~200 sales reps and managers
transition to Rogers Core services products & processes (cable, internet, wireless, etc.)
• Managed the deployment, testing, documentation and facilitation of several projects for EBU Small Business; including the launch of Rogers
Unison, Rogers Business App Marketplace (RBAM), Rogers Way of Selling (RWoS) and LinkedIn Sales Navigator
• Executed the adoption of RWoS for small business sales - creating role specific content, activities, and facilitated RWoS program
• Certified as a LinkedIn Social Selling champion – creating the sales training strategy and best practices
• Owned the design and delivery of process strat

Joined Rogers OutRank at inception in 2012 as the champion for employee training & development. Managed the in-house development and
facilitation of sales training and onboarding from scratch. Successfully recruited for and managed training, quality assurance and sales roles.
Was a key leader for this ‘start-up business' and their growth from $0 to $20 Million annually selling into SMBs and franchises across Canada.
• Defined training strategies; owning the development, facilitation, hiring and scaling of the entire learning function and department
• Led a team of trainers, coaches, and QA agents to support fast-paced growth and support corporate goals and strategies
• Introduced blended learning model, including classroom, role plays, gamification, coaching, 1:on:1 sessions and e-learning
• Worked closely with leadership to measure and analyze performance and adjust learning strategies accordingly
• Launched and managed the Quality Assurance department

Managed training and development for field sales and leaders across Canada through virtual and classroom learning programs, coaching,
and change management. Was a strategic change management lead during the digital transformation moving from print to digital media.
• Managed the Training and Development team budget of approximately $600,000 annually
• Designed & delivered a coaching program resulting in 68% increase in productivity & $17K increase in sales within 4 weeks
• Led the communication strategy of learning and performance objectives, schedules and training assessments to leadership
• Led training for over 180 sales employees & managers: with classes averaging a 1st level test score of 86% and an average satisfaction &
effectiveness rating of 99%
• Led the RFP process for a new LMS solution and managed vendor relationship