• Successfully managed 2-3 simultaneous SMB Salesforce implementations, leveraging exceptional project management skills to ensure on-time delivery and client satisfaction.
• Installed TechnoMile's suite of GovCon products (Managed Package), streamlining processes and providing tailored solutions for large, medium, and small government contracting clients.
• Acted as a trusted technical liaison between enterprise clients and the development team, facilitating seamless communication and understanding of business requirements.
• Utilized agile methodologies to translate complex business needs into comprehensive user stories, ensuring alignment between client expectations and development deliverables.
• Conducted Salesforce configurations, including the creation of Objects and Fields, Reports and Dashboard creation, data migration, Flows, and Email Alerts.
• Led integration with client's external tools such as Outlook/G-suite, Sharepoint, Costpoint, and other ERP systems.
• Maintain

• Led configuration changes on the Salesforce Platform, enhancing Lead Process management, automation, and workflow management, and user and security management, resulting in improved operational efficiency and productivity.
• Collaborated closely with stakeholders to gather and analyze business requirements, effectively translating them into comprehensive user stories to guide development efforts.
• Executed comprehensive test plans across all development phases, ensuring the quality and integrity of Salesforce solutions and minimizing disruptions during critical updates.
• Performed thorough quality assurance checks following critical updates, ensuring a seamless transition and preserving the performance and usability of Salesforce.
• Established a public case management forum to track and record support tickets, facilitating efficient issue resolution and providing a transparent and accessible support system for end-users.
• Resolved end-user issues promptly while assisting wit