Led a global team of QA engineers focused on ensuring software meets established standards and customer expectations by developing, implementing, and innovating testing strategies and processes.
• Managed team within the Quality Center of Excellence (QCE) responsible for pinpointing critical defects impacting system performance, functionality, and user experience.
• Investigated and determined the fundamental reasons for defects, addressing the cause versus symptoms.
• Worked with team to develop and implement improvements to prevent defects from recurring, enhancing the stability and reliability of the software.
• Provided direction and support to team members, ensuring they had the resources needed to effectively perform their roles.
• Developed innovative solutions to enable testing of previously untestable scenarios.
• Expanded the number of automated daily test runs from almost none to hundreds, improving the scope and speed of testing.
• Boosted automated test executions f

Managed a high performing QA team responsible for designing and implementing automated testing frameworks to streamline the testing lifecycle.
• Created a team structure, defining roles and responsibilities, of the Site Reliability Engineering team clarifying the team's focus.
• Responsible for recruiting, mentorship, and development of a team of engineers.
• Worked closely with development operations and product management to align priorities, ensuring transparency across teams.
• Created a Community of Practice, where individuals from various teams came together to share knowledge, experiences, and best practices related to test automation. This community fostered collaboration and learning.
• Identified and evaluated the use of test automation tools, standardizing across the organization. Sought to understand the needs and provided training and support for tool adoption.
• Defined and implemented standardized metrics to measure effectiveness and efficiency of test automation e

Built a team of high-quality QA engineers focused on the quality and reliability of educational software and digital platforms.
• Changed the perspective of QA within the larger organization, creating an understanding of the criticality of the function.
• Managed the team with empathy, inclusion, and collaboration, providing mentorship and guidance to help the team members develop skills and knowledge.
• Increased the number of QA engineers by 300%.
• Implemented automated test processes, increasing the number of daily test executions from zero to over 800.
• Expanded the breadth and the depth of the test coverage by automating a wide range of test cases and scenarios.
• Led the initiative to adopt Terraform for environment provisioning, guiding the organization through the implementation and ensuring successful implementation.
• Developed the architecture and configuration monitoring systems and established mechanisms for altering stakeholders such as operations, developers, an

Embarked on entrepreneurial journey by founding a company focused on providing test management and automation to non-profit organizations.
• Introduced automated testing solutions, streamlining, and accelerating testing processes, reducing manual efforts.
• Helped organization optimize their software development processes and enhance the quality of the software products.
• Enabled organizations to focus more on the resources core to their mission and initiatives by saving time and workflows.

• Promoted high-frequency daily and weekly releases through the CI/CD system.
• Established separate branches in the Git repository allowing for isolated development and stabilization efforts.
• Oversaw the lifecycle of release branches, including development activities, bug fixes, and QA efforts.
• Finalized the release process by closing and merging release branches.
• Determined, collected, and presented findings and insights derived from release metrics.
• Identified and resolved automation errors when Jenkins failed to execute as expected.
• Assisted production incident response.
● Manager Software Quality Engineering
• Planned, organized, and directed QA effort, personnel, and strategy for five development teams.
• Facilitated cross-division learning and evangelization through global QA Summit
• Owned process improvement and test tool roadmap
• Created cross-team collaboration for tools, strategy, and agile transformation.
• Owned internal Apple Developer account & ce

• Designed and implemented testing strategies across various platforms and services.
• Leveraged advanced testing methodologies and automation tools impacting efficiency and accuracy of testing.
• Collaborated closely with development teams to identify quality requirements and define test plans.