Serves as partner to key leaders and executive team, planning, developing and communicating the most critical strategic initiatives and pressing challenges facing the company.
● Operates as “voice of customer” for servicing, payments and banking business units on a global basis and voice of FIS with industry analysts
● Maintains a 360 view of future trends and competitive impacts to the banking and payments landscape, acting as the “voice of the market”

Founded organization and directed operations to provide strategic, substantial, and pragmatic advisory services to private and public businesses and organizations. Payments professional providing global product strategy to a wide array of organizations. Utilized vast entrepreneurial knowledge and practical experience to address client challenges and produce positive change within an organization.

Tasked with directing all business operations related to the loyalty customer experience for all Chase branded and private label credit cards after acquisition of privately-funded business. Oversaw endeavors associated with approximately 20 million card accounts and global servicing /contact center sites and advisors. Operated in a highly collaborative, cross-functional environment and interacted with and influenced senior leaders. Led all aspects of the loyalty program including customer engage