Kalebas provides advisory services for improving B2B and B2C operations and partners with clients to achieve important outcomes by aligning leaders around a strategic plan and delivering holistic solutions that address Customer
Engagement and Contact Center capabilities, including technology, process, metrics, people, and operational readiness.
- Engages with clients to enable business transformation across Contact Center and shared services

Lead strategic and tactical initiatives to increase client performance in contact centers from 75 to 3K+ seats, leading customized solutions in engagements with varying needs, budgets, and levels of complexity, driving client delivery and practice development.

Founder of Management Consulting firm in UK specializing in start-ups and major transformation programs for call center / contact center and CX / CEM programs

Delivered client services to 35+ international clients on three continents as a contact center program manager and SME