Highly experienced in providing organizational change management services for corporate change initiatives ranging from large transformations to smaller focused projects, with extensive experience in technology implementations. Worked on projects in multiple industries, including Pharma, Financial, Publishing, Engineering & Construction, leading activities such as:

▪ Guiding clients through the process of mapping out org. change management strategies for transformational initiatives, providing expert insight.

▪ Developing and executing comprehensive change management plans, while serving as OCM Lead embedded within client project teams (conduct stakeholder impact assessments and change readiness analyses; manage stakeholder engagement; lead change champion networks).

▪ Providing internal comm services in support of change initiatives.

I help clients navigate uncertainty and offer them a path to becoming more adaptive, responsive, and change-ready.

www.futureshiftconsulting.com

Led a small Change Management & Communications team in support of the Global Content Solutions (GCS) and Higher Education organizations in their efforts to unify fragmented processes and systems under a common global framework, while providing clarity to ambiguous roles, and improving internal communication, collaboration, and employee engagement. Served as part of the GCS leadership team.

Developed and led a portfolio of change and communications projects, ranging from process improvements and policy changes to large transformations. Responsible for integrating, overseeing, and coordinating the change and communications strategies of the GCS’s three core teams; managing relationships with many leaders, business teams, and central resources, and participating in broader Higher Ed initiatives pertaining to organizational restructuring and development.

Drove the global communications strategy for the launch and adoption of a social networking and collaboration platform (“Spark”) to over 180,000 employees in 157 countries. Also served as an internal consultant advising teams how to make the transition to a new, more open and collaborative way of working, in order to transform how they deliver value to their internal or external clients, as well as to improve employee engagement.

Contributed to the development and refinement of a change management approach focused on promoting awareness, communicating Spark’s business value, and embedding Spark in key practice areas and employee engagement-related activities.

Beginning in 2013, also managed internal communications for the US firm's Knowledge Services Organization, which drove the collaboration, connectivity, and knowledge management strategy in the U.S. Worked with the leadership team on organizational development matters pertaining to a significant shift in the group's strategy.

Developed and executed a comprehensive internal communications program for the firm's Marketing & Sales (M&S) organization. Created messages and communication vehicles that supported and promoted M&S initiatives to the 800+ M&S staff and the broader firm, as well as prepared communication strategies for change management initiatives. Assessed communications effectiveness and recommended strategies for improving communications and collaboration to better align all M&S verticals.

Manager within the Internal Communications team (part of the Marketing & Sales Brand group) focused on technology strategy for firm-wide communications and collaboration; and communications and strategic planning for the firm's Independence and Advisory Risk & Quality groups (risk management functions), involved internal marketing and branding, intranet microsite management, training initiatives, policy/regulatory guidance, and leadership/change management messages.

Business applications and web environment manager, and corporate information strategist: Manage internal and external web environments, online systems used for CRM and knowledge management, as well as provide analyses of information flow throughout the company. Responsible for driving and managing information and knowledge sharing strategies through project plans, presentations, and communications.

Also, responsible for maintaining expected service levels for these systems (liaise w/IT staff for technical support), as well as evaluate and define requirements for new technology deployments or improvements to existing systems.

Much of these responsibilities began in previous role but only became formalized with the creation of this position.

Reported to the director of IS&T. Responsible for managing the firm's internal and external web environments (from strategic planning to development and maintenance), and other critical business system initiatives; and participating in IT strategic planning efforts and developing business case proposals and presentations for strategic solutions.

Also analyzed business processes and the quality of decision support data resources, administered database systems for various departments, and provided troubleshooting support to the Helpdesk. Also responsible for the writing of leadership communications associated with these change efforts.

Reported directly to the EVP of Marketing. Responsible for managing all national marketing information resources, systems and brochure materials. Also responsible for writing various marketing communications (brochures, website text, newsletters, etc.) and preparing strategic marketing plans. Responsible for coordinating the marketing efforts of five regional offices.

Analyzed marketing processes and formulated and implemented improvement measures as necessary, including managing information system projects. Served as business analyst and corporate communications writer for the core management team: assisted with strategic planning, business development analysis, management report development, and change management objectives; prepared communications aimed at driving a strategic vision or fostering an environment conducive to change.

Promoted to manager of a five-person marketing department for this fast growing consulting engineering firm. Reported directly to the President, a principal owner. Managed firm-wide marketing information resources and oversaw the preparation and submittal of all marketing communications, client proposals, tracking of business development efforts, and development and maintenance of the company's first web site. Tasked with analyzing the firms business development and marketing processes, exploring potential improvement initiatives utilizing information systems, and implementing changes.

Marketing Coordinator, 12/1995 - 09/1997
Wrote, edited, and submitted proposals under strict deadlines; developed marketing materials, and assisted with the preparation of client presentations.

Project Engineer / Planner, 08/1992 - 12/1995
Contributed to the planning and execution of various transportation engineering and planning projects; performed data collection and analyses, evaluated results, and wrote technical reports.