Nara Consulting Group helps businesses navigate transformation with expertise in operations management, customer experience, and organizational change. We drive efficiency, enhance customer satisfaction, and promote diversity, equity, and inclusion. With a focus on sustainable success, We also support mergers, acquisitions, and due diligence to ensure seamless transitions and strategic growth.

You can read more about our offerings here: www.naracg.com

•Develop and execute change management strategies to drive adoption of new technologies, processes, and organizational initiatives.
•Design and facilitate change workshops and training sessions for employees at all organizational levels.
•Develop and track change management KPIs (e.g., adoption rates, employee sentiment, and business outcomes).
•Conduct stakeholder impact assessments and change readiness evaluations.
•Create communication plans to ensure consistent messaging across departments during transformations.

•Designed and facilitated training sessions on effective communication, feedback, and behavior in the workplace.
•Developed training materials, presentations, and interactive exercises to enhance participant engagement.
•Coached individuals through a solution focused lens on various communication challenges and opportunities.
•Adapted training content to different audiences, including executives, managers, and frontline employees.

•Designed and trained employees on end-to-end client onboarding in Monday.com, including dashboards, automations, and documentation.
•Created and maintained 100+ self-serve documents.
•Developed and managed business KPIs and reporting, using data for continuous improvement.
•Implemented Zendesk, JIRA-Zendesk automations, and IVR, successfully migrating and archiving legacy tickets.
Conducted Operations capacity assessment and developed FTE forecasting.

•Developed change management strategies to reduce resistance and boost adoption of new systems.
•Designed and launched an LMS for clients and employees, creating Agile process flows for IT releases.
•Conducted company-wide capacity assessment and developed FTE forecasting.
•Managed forecasting and project delivery for client integrations.
•Led culture and efficiency workshops, increasing employee satisfaction from 49% to 91%.

•Led new hire onboarding development, creating welcome guides to streamline hiring.
•Managed Change Management, Technical Writing, and L&D teams for business transformation.
•Implemented Salesforce through requirements gathering, design workshops, and collaboration.
•Designed KYC process to align with CCPA and GDPR compliance changes.

•Designed and implemented IVR system for customer-facing departments, measuring success via KPIs and SLAs.
•Conducted Operations capacity assessment and developed FTE forecasting.
•Led LMS creation, managing content requests through the Technical Writing team.

Managed the evaluation of existing workflows to pinpoint areas needing enhancement. New processes were devised and rolled out to align with the organization's objectives, aiming to boost efficiency.
Collaboration with multiple departments was vital, jointly crafting, and establishing policies and procedures to ensure streamlined operations across the board.
In overseeing and coordinating these processes, trends, vulnerabilities, and risks were detected and addressed. Through adept communication with both managerial personnel and staff members, emerging challenges were tackled. Collaborative efforts with the Vice President were crucial in adhering to change management protocols, ensuring smooth adaptations during organizational shifts. Significant contributions were made in the realm of process optimization, embedding a mindset of perpetual improvement within the organization.