• Led the implementation of digital transformation and initiatives and executed program management best practices in collaboration with senior leaders and executives.
• Led end-to-end program management initiatives, analyzing value chain and crafting innovative strategies while driving operational excellence and enhancing client experience. Implemented robust monitoring and recording of operation progress and provided real-time updates to clients and stakeholders.
• Launched high-impact project rollouts, supporting operations while providing financial analysis and strategy, change management, and establishing governance for system integration operations to improve overall ROI.
• Reduced timeline, materials and labor costs 30% by promoting data visualization techniques (PowerBI) to streamline maintenance operations.
• Expertly managed vendors’ relationships, reducing costs by $2M

• Spearheaded large-scale complex IT project initiatives internationally as an Engagement Manager while handling all aspects of implementation, enterprise-wide applications, IT solutions integration, and strategy development activities.
• Chaired stakeholder engagement on a global scale, understanding business needs and translating specifications into system requirements while customizing Workday module to align with organizational processes/policies.
• Streamlined contract management process and improved the tendering and awarding process efficiency through business process reengineering and automatic workflow adoption.
• Developed and delivered a clear and concise project report to clients, enabling them to make informed decisions.
• Ensured project compliance with client’s document controls and file specifications, achieving a 100% compliance rate.

• Facilitated global HR workshops with talented teams across (5) continents, supporting recruitment efforts, as well as monitoring business processes and IT systems via conducting performance reviews while achieving KPIs and ensuring high quality service delivery.
• Modernized HR systems, integrating technology into systems, thus enhancing the efficiency and accuracy of HR processes by using e-HR tools and technologies.
• Advised Global Head of HR to improve employer branding by using social media.

• Co-authored IT strategy business cases worth $55M for senior executives while driving cost reduction/revenue growth.
• Provided consultation for HR business programs, collaborating across departments to gather requirements for IT and business process re-engineering while integrating enterprise-wide technologies to achieve overall excellence.
• Consistently exceeded client expectations and KPIs, facilitating regular communications and project updates while responding to customer issues promptly and efficiently throughout the project lifecycle.

• Launched internal Content Management System (CMS) for 1000+ staff while managing budget constraints, strict timelines, and limited staff resources, thus elevating staff collaboration and improving standardization across HR business.
• Facilitated training and development for 20+ site administrators and contributors to enhance knowledge sharing, provide expert guidance, and elevate overall efficiency/productivity.
• Orchestrated internal portal engagement strategy and execution plans while ensuring alignment with regulatory standards and company policies.
PROFESSIONAL EXPERIENCE CONTINUED…

• Administered database refreshes and user access requests for software development and testing environments during software development lifecycle.
• Designed evaluation frameworks to measure program effectiveness, identify discrepancies, and recommend improvements for optimal service delivery.
• Performed user acceptance testing and regression testing for Ontario works system while facilitating 150,000+ citizens with best-in-class services.

• Supervised end-to-end rollout activities of preschool speech-language, ensuring information system stability and reliable access to critical data.
• Centralized Infant Hearing application for 26 regional service providers across Ontario while developing Java authentication component for reporting.
• Performed regular examinations to proactively identify and resolve issues, minimize downtime, and maximize system availability and functionality.

• Steered and directed Oracle database enhancement project from concept to completion while elevating performance and creating back-up to avoid disaster.
• Cultivated effective migration process for report and exchange system from PowerBuilder to .NET environment.