Provider of business agility consulting, coaching, training, and customized workshops to diverse organizations. Coach and consult with industry-leading organizations including Microsoft, LexisNexis, Chubb, PNC Bank, PPG Industries, Hitachi Rail, Centene, and Eastman Chemical Company to design and execute digital and Lean/Agile transformation strategies. Leverage variety of frameworks, methodologies, and processes, including coaching, OKRs, Kanban, design thinking, business agility, Scrum, and program management to drive performance and deliver results.

Led a project management team, and performed program management on large, complex, multidisciplinary projects spanning the Customer Service organization.
● Led Lean/Agile coaching efforts at the executive level to improve visibility and alignment around the flow of value throughout the Customer Service organization (3000+ people) to drive better outcomes and more impactful solutions.
● Introduced the concept of cross-functional agile teams aligned to customer journeys within my business unit, and launched a pilot team to determine if this team structure has a positive impact on customer outcomes and reduction in change fatigue. Based on pilot success, scaled this structure throughout the organization.
• Introduced and established an effective retrospective practice for continuous improvement within my organization.

Helped plan and manage integration of startup company acquired by LexisNexis, working with multiple product management and engineering teams to define and execute strategy that preserved startup's innovative culture and Lean/Agile best practices. Additionally, partnered with senior management, product management, agile development teams, and program managers to improve workflow efficiency and deliver value faster.

Led agile transformation team in determining agile strategies and managing rollout of scaled agile framework (SAFe) to global workforce. Oversaw creation and execution of robust training programs and communication plans, driving enterprise-wide agile competency and organizational sustainability. Built internal SAFe Program Consultant community of practice that fostered strategic alignment and transferred best practices and lessons learned.

Led 10 workstream team leads through a high-visibility project involving establishment of new location in Pune, India.
Served as member of Loyalty Solutions technology leadership team managing pipeline of clients moving to new Rewards platform.

Worked with cross-functional innovation team to drive rapid development and testing of new software product. Helped with establishing, applying, and improving agile practices. Employed various design thinking practices to discover solutions that respond to human needs and user feedback. Showcased highly innovative experience to prominent audiences including regional board of directors, Wall Street investment community, and Global Product organization.

Led variety of web-based marketing and customer-focused technology projects within Emerging & Internet Technologies division. Improved business agility and regional alignment through platform consolidation.

Rapidly promoted through series of increasingly responsible project management, program management, and leadership positions. Provided strategic leadership for unified requirements and design process, developing roadmap for complex product releases and robust partnerships with internal groups and external vendors.
● •Supported development and launch of AT&T U-verse by managing planning, communications, and logistics activities associated with unified requirements and design process.

Implemented document imaging and management system that enabled acceptance of web-based applications.