Provide consulting and professional services for clients in their development of quality focused strategies, governance and quality assurance programs, change management, and project and portfolio management.

Lead projects from initiation to close to implement new systems and technologies, business process improvements, and other change initiatives. Facilitate the definition of project goals, manage scope and expectations, and deliver results. Conduct weekly touch point with corporate leadership team on top projects.

Practice Lead for IT Quality Assurance across the enterprise. Managed $600k departmental budget, and achieved operating expense savings of 17%. Introduced automated regression testing while successfully maintaining delivery quality. Negotiated project priorities across platforms, stakeholders, and varying release schedules to optimize resource utilization. Consulted with internal leadership on success factors for SAFe Scrum rollout.

QA Lead for critical delivery projects, including Section 111 Medicare Reporting (CMS). Coached Claims IT team through adoption of new processes and tools. Planned and scoped QA activities for a Guidewire implementation project. Active role in client resource planning and selection.

Governed SDLC process and chaired the SDLC Steering Committee. Led infrastructure cost saving initiative resulting in $91k gain. Drove 15% increase in environment availability through improvements to Test deployment process. Executed project audits to ensure alignment with SDLC and PM processes and adherence to funding guidelines. Green Belt project improving end-of-lease customer experience. Co-developed a steering level quality management system (QMS) for global IT groups.

QC Lead for Enterprise Service Management (ESM) platform. Provided leadership and direction to team members in complex software projects for an integrated remote access solution.