• Conducted in-depth audits of business processes for small business clients, uncovering inefficiencies and aligning organizational operations with long-term goals, resulting in an average 30% increase in operational efficiency.
• Designed and implemented tailored operational systems that streamlined day-to-day activities for clients, enabling sustainable growth and scalability while reducing time spent on manual tasks by 25%.
• Led full-cycle development of a custom CRM system for a client, from requirements gathering and wireframing to deployment, boosting customer engagement by 40% within the first quarter.
• Created data-driven dashboards to provide clients with real-time insights into their performance metrics, empowering informed decision-making and enabling teams to achieve quarterly objectives consistently.

• Translated business and user needs to practical technical solutions, such as the implementation and launch of HighRadius, which automated dunning, reduced days deductions outstanding (DDO) by 40%, and decreased cost by 35% across organization within first year, while enhancing user experiences, streamlining processes, and ensuring seamless integration with full stack of applications.
• Built, designed, and iterated a scalable Agility Learning and Development Sharepoint site for financial, safety and operational teams, streamlining best practices that improved data hygiene across teams by 42%, grew employee engagement by 30%, and led to the acquisition and implementation of a Ceridian Dayforce Learning Management System
• Gathered feedback from internal stakeholders to understand pain points, needs, and vision to shape and evolve the culture of User Experience Design for current and upcoming business applications that enable success for the overall company, including internal and ex

• Led the design process for 100+ analytics team to align the collection and manipulation of data for key metrics per SKU, warehouse, and customer by constructing a dashboard that allowed analysts to make accurate, timely, and informed decisions on their SKUs' lifetimes meeting organization turn rate goals by 20%
• Analyzed large data sets to provide current state metrics and inform direction on SKU-location performance and next steps across inventory management leadership chain