Functional Skills

Data Analysis
Business Planning
Quality Assurance
Market Penetration
Business Development
Project Management
Succession Planning
Customer Service
Digital Transformation
Market Research
Financial Management
Operational Efficiency
Leadership Development
Revenue Growth
Strategic Planning

Sector Experience

Business Services
Consumer Goods
Energy
Financial Services
Retail

Experience

Independent Contractor Management Consulting
Management Consultant
10/2021 - Present
Strategic Growth & Business Transformation:
▪ Led initiatives for multinationals & startups, driving growth & market positioning.
▪ Directed strategic planning & operational improvements.

Commercial Deal Structuring & Partnerships:
▪ Negotiated high-stakes partnerships, aligning with client objectives.

Data-Driven Decision Making:
▪ Identified value opportunities, guiding strategic pivots across sectors.
▪ Leveraged insights to enhance decision-making processes, supporting client success.

Cross-Functional Team Leadership:
▪ Managed teams in launching revenue-generating businesses, optimizing resources for growth.
▪ Ensured collaboration & effective project management for strategic initiatives.

Key Achievements:
▪ Implemented strategic recommendations, boosting client revenues & reducing costs.
▪ Enhanced client satisfaction & retention through tailored engagement strategies, achieving a 100% success rate in project execution.

Plus 94 Research Research
Project Director
3/2021 - 9/2021
Project Leadership & Delivery: Led large-scale, cross-functional projects, ensuring timely delivery within budget.
▪ Innovation & Strategic Planning: Implemented innovative solutions from research, enhancing operational efficiency.
▪ Business Development: Developed high-value research proposals, securing key projects & driving growth.
▪ Operational Optimisation: Streamlined processes & workflows for efficient resource allocation.
▪ Data-Driven Insights: Designed research instruments for comprehensive data collection & analysis.
▪ Stakeholder Engagement: Delivered presentations communicating findings & recommendations for client satisfaction.
▪ Team Development & Mentorship: Mentored management, fostering leadership & succession planning.

Key Achievements:
▪ Enhanced resource allocation, reducing project costs & cycle times while increasing efficiency.
▪ Implemented quality assurance programs for better project deliverables & client satisfaction.

Samsung Electronics Product Management / Strategy
Head: Product Manager (TV & AV)
6/2019 - 2/2021
Profitability & Financial Management:
▪ Drove profit and net revenue by managing the income statement and enhancing financial performance.
▪ Collaborated with retailers to refine pricing and promotions, increasing revenue through improved visibility.

Product Strategy & Lifecycle Management:
▪ Developed product strategies to optimise pricing and mix for better market penetration.
▪ Partnered with retailers for tailored offerings and improved product placement.

Cross-Functional Collaboration:
▪ Managed product lifecycle with HQ teams, ensuring alignment and delivering innovations.

Market Analysis & Competitive Intelligence:
▪ Conducted market research and competitor analysis to guide strategic decisions.

Customer Management:
▪ Built strong relationships with customer channels, driving joint planning initiatives.

Key Achievements:
▪ Implemented pricing strategies that boosted revenue and established partnerships for enhanced visibility.

Samsung Electronics Customer Service
Head: Analytics – Customer Service
3/2019 - 5/2019
Data Analysis & Strategic Insights: Provided recommendations to executives through data analysis, driving transformative initiatives & improved performance.
▪ Business Performance Analysis: Identified key drivers for optimisation, enhancing efficiency & profitability.
▪ Risk Analysis & Mitigation: Conducted proactive risk analysis, enabling timely mitigation strategies.
▪ KPI Performance Gap Analysis: Identified performance gaps, driving initiatives for operational effectiveness.
▪ SOP Development: Established procedures to ensure consistency & efficiency.
▪ Operational Oversight & Compliance: Maintained compliance & led continuous improvement initiatives.
▪ Workflow Coordination: Managed workflows & built stakeholder relationships for exceptional service delivery.

Key Achievements:
▪ Developed an analytics dashboard for enhancing decision-making.
▪ Initiated process improvements, reducing resolution times.
▪ Analyzed customer journeys to identify pain points & improve experiences.

Kellogg's Corporate Strategy & Development
Retail Environment Manager
8/2017 - 2/2019
Integrated Planning & Revenue Management: Led commercial planning & Revenue Growth Management for Sub-Saharan Africa, driving market expansion.
▪ Product Strategy: Developed pricing & promotional mandates, optimising strategies for increased profitability.
▪ Project Management: Managed cross-functional projects to enhance operational excellence.
▪ Shopper Insights: Directed initiatives with retailers to optimise product placement & marketing strategies, boosting consumer engagement.
▪ Market Analysis: Conducted research on market trends, informing strategic decision-making.
▪ Campaign Oversight: Led Go-To-Market campaigns, collaborating with marketing agencies for innovative strategies.

Key Achievements:
▪ Enhanced sales forecasting models for improved inventory management.
▪ Developed customer segmentation models for targeted marketing.
▪ Implemented dynamic pricing strategies, increasing overall profitability.
▪ Analysed promotional performance to improve ROI on marketing spend.

Tiger Brands Marketing
Customer Marketing Manager
3/2017 - 7/2017
Value Chain Management: To meet budget volume, Net Invoiced Sales, & Profit Before Income Tax, consistently exceeding financial targets.
▪ Promotional Strategy: Implemented shopper promotions & point-of-purchase activities with retailers, enhancing brand visibility & driving sales.
▪ Channel Strategy: Developed strategies for Retailers, Wholesalers & Digital Partners in the chocolate confectionery category, increasing market penetration & revenue.
▪ Market Insights: Conducted research on market trends & competitors, providing insights that informed strategic decisions.
▪ Marketing Campaigns: Oversaw Go-To-Market campaigns, collaborating with agencies to develop innovative strategies.

Key Achievements:
▪ Increased customer retention rates with targeted campaigns based on behaviour analytics.
▪ Launched a loyalty program that enhanced customer lifetime value through better rewards.
▪ Executed Go-to-Market strategies for new products, achieving higher adoption & exceeding sales targets.

Tiger Brands Other
Head: Category Management
12/2014 - 2/2017
Category Management Strategy: Successfully executed strategies aligning with business objectives & maximising performance.
Category Strategy & Product Assortment Optimisation: Created strategies, optimising product assortment, pricing & promotional initiatives.
Planogram Development & Merchandising Standards: Optimised product visibility, resulting in increased sales & customer satisfaction.
Consumer Insights & Competitive Analysis: Conducted research & applied insights to inform decisions ensuring alignment with preferences & market dynamics.

Key Achievements:
Provided strategic advice on Category Flows, optimising space to drive sales growth.
Revamped the product portfolio, improving profitability.
Negotiated partnerships, achieving cost savings & enhancing supply chain efficiency.
Utilised market analytics to identify trends, driving strategic decisions that increased sales.
Led cross-functional teams in category strategies, significantly reducing time-to-market for new products.

Avon Justine Corporate Strategy & Development
Senior Campaign Planner
12/2013 - 11/2014
Campaign Planning & Financial Management: Spearheaded campaign planning initiatives, developed and managed marketing plans for high-impact campaigns,& conducted trend analysis to optimise strategy and drive results.

Inventory Management & Risk Mitigation: Accountable for excess inventory management, overseeing the Excess Planner to ensure efficient movement of inventory, minimising losses & optimising turnover.

Brochure Space Allocation & Optimisation: Enhanced brochure space allocation strategies, implementing improvements to optimise product visibility and drive sales performance.

Key Achievements:
Created a prevention process for excess inventory, reducing it by 70%, leading to cost savings.

Planned and executed Avon’s most successful campaign, setting benchmarks for effectiveness and achieving record-breaking results, boosting market presence and revenue.

SABMiller Corporate Strategy & Development
Regional Category Space Planner
7/2010 - 11/2013
Category Analysis & Trend Identification: Processed, interpreted, and analysed category trends, managing Sales Team Scorecards to provide actionable insights that drove informed decision-making.

Competitor Analysis & Market Research: Conducted analysis of competitor activity, identifying market trends and opportunities, and leveraging insights to develop strategies that drove share increases.

Planogram Development & Space Optimisation: Created and implemented planograms that optimised product placement and maximised sales potential, enhancing the shopping experience and customer satisfaction.

Sales Team Coaching & Strategy Development: Researched and applied insights to devise strategies and coach Sales Teams, driving category growth and profitability.

Key Achievements:
Developed and maintained GTM, category, and product flow strategies, optimising retail space utilisation and product placement efficiency.
Standardised a regional space planning framework.

SABMiller Sales
Sales Co-ordinator
11/2008 - 6/2010
Sales Administration & Financial Tracking: I successfully managed the sales process, focusing heavily on financial tracking and reporting. I ensured all sales finances were accurately recorded, allowing for transparency and efficiency within the team.

Market Information Analysis & Target Setting: I processed and analyzed market information and trends, providing actionable insights that helped set dynamic sales targets, ultimately improving sales performance.

Promotional Plan Management: I managed promotional plans and analyzed their effectiveness, supporting the sales team in optimizing future strategies. My efforts led to stronger market penetration and improved results across the board.