• Led a Target Operating Model design for a post-integration global structure including value stream and capabilities mapping
• Implemented insourcing at a global scale including de-risking and location strategies
• Devised resource strategies for each capability under Technology
• Piloting and implementing Agile Ways of Working across Corporate Technology, being a role model for organisational transformation

● Led scoping and business case development work for Group COO Dashboard based on actionable insights and forward looking indicators
providing business intelligence capability across 67 countries
● Developed a Target Operating Model and an implementation plan for HSBC UK bank Conduct agenda, in response to a request from
Financial Conduct Authority, resulting with an acknowledgement from the HSBC UK CEO and the FCA
● Led the design of end to end IFRS17 reporting process for HSBC Insurance entity at a global scale, resulting with IFRS policy compliance
● Assessed current state of Digital Business Services organisational design covering all countries and developed target state design for global,
regional and country level, resulting with 35% reduction in FTE presence in high cost location and increased offshore roles
● Worked with the Group COO and led designing and constructing the new Deputy COO organisational structure at g

● Led Brexit project and prepared scenario analyses for Commercial Banking Europe which outlined potential financial consequences
● Designed a TOM for UK CMB in Non-Ring Fenced Bank by engaging various stakeholders and obtained C-suite approval
● Led client tax reporting and regulatory projects for CMB Europe in 19 markets and ensured their transition into BAU in a timely manner
● Led high risk sector projects by de-risking portfolio in NBFIs, Charities, Embassies, Banks and DTIs for CMB Europe
● Governed the AOP and Service Company procurement model for European markets
● Rolled out digital initiatives for Commercial Banking Europe which increased efficiencies in both frontline and support teams
● Coordinated regional governance meetings, including Operating Committees, on behalf of Europe Commercial Banking COO

● Led regulatory projects FATCA and CRS for Wholesale Banking while keeping a broad vision of the business impacts
● Acted as the country Commercial Banking COO lead for NBFIs and as the conduit for reporting to Global and Europe CMB COOs
● Managed budget and prioritization of IT enhancement requests for Commercial Banking, Trade and Cash Management

● Directly reported to President and coordinated strategic projects for various IKON companies in EMEA and Asia Pacific
● Worked on improving the profitability of the businesses in various regions and led the company to set up three joint ventures in Asia
● Oversaw sales, fund management and operational reporting from regional CEOs and attended board meetings
● Traded FX, Commodities, Options and Futures products and brought innovative initiatives to back-office department

● Contributed to financial data mart design of the Mortgages arm of a UK retail bank during the divestiture programme imposed by the EU
Commission worth $500m
● Led the TOM and implementation of a new customer onboarding process by designing and deploying a process workflow tool for frontline
staff and support services of a UK retail bank
● Led a strategic business case work which involved a cost/benefit analysis for a global investment bank`s transaction reporting arm
● Contributed to marketing activities of a newly formed UK bank which became the 5th largest retail bank on the high street in the UK
● Managed quantification and risk analysis on impacts of Dodd-Frank, MiFID II and EMIR regulations for a global investment bank

● Executed equity and fixed-income corporate actions across EMEA region involving takeovers and rights issues worth $10bn during the late
2008 financial crisis
● Rotated in Private Wealth Management and Investment Banking departments and contributed to writing M&A memoranda