consulting, and management consulting for small and medium-sized business in Canada. Relevant Engagements:

personal and business clients and 3,000+FTE. Led process, systems, and operational procedure training for new banking platform. Developed training approach, training work plan, and various interactive and static training materials, SME to Organizational Change Management team. E-learning developed in TechSmith Camtasia and Articulate Storyline.

Managed marketing, franchising, sales, and customer service for a privately-owned web-store for commodity products (home, beauty, health), servicing B2B and residential clientele in Canada and USA; currently tracking to $250k+ in annual sales.

corporation with 1000+FTE. Led technical training including training strategy, training plan, advise on communications and change management plans, led train-the-trainer, design and development of train-the-trainer and end user training materials, maintenance of training environment, training administration and logistics. E-learning developed in Adobe Indesign.

advisory on technical training plan for finance, supply chain, asset management, and accounting business units. Deliverables include training strategy, training needs assessment, train-the-trainer program design, end user training materials instructional design, training environment plan, training administration and logistics templates. E-learning developed in Articulate Studio and Adobe Captivate. Provided HR and Technical Training Advisory Services for: Little Potato Company, Hope & Health Foundation, Herschel Supply Co., Seed Almighty Butters, thomakis Real Greek Yogurt, Kwumut Lelum Child and Family Services, lumen5 Marketing. Key Deliverables include: Training Strategy, HR Strategy, Technical Training Approach, Learning Needs Assessment, Change Management Plans, Business Process Analysis, Training and Communications templates. E-learning developed in Prezi.

Reporting to the VP HR, responsible for various people and culture activities, including learning and development, employee communications & change management, performance management, employee engagement, employer branding for 400 + FTE, in 10+ locations across North America, leading a cross-functional HR team of 1 communications manager and 3 HR generalists. Roles: Responsible for all organizational training and development programs including instructor-led workshops, eLearning, onboarding, and 1 on 1 coaching. Responsible for all-staff talent review and succession planning program. Responsible for year-to-year performance management programs. Responsible for org-wide employee communication updates, including change management impacts due to technology and organizational process changes.

Reporting to the Director of Learning & Development (Deana Gill), responsible for learning and change activities for all office and direct care staff at BC Mental Health Substance Use Services, impacted over 500+ FTEs in Forensic Psychiatric Hospital and Clinics and Burnaby Mental Health. Focus on interpersonal skills and team building training; support change and communications on IT changes and CST programs; facilitating LMS and professional development recertifications.

Reporting to the VP HR, responsible to ensure that Corporate A&W has the right strategies, programs, and initiatives to attract, retain, and develop top talent (175 FTEs) and support restaurant operations staff (15,000+ employees). Role: Responsible for all corporate core training and development programs. Responsible for corporate workforce and succession planning including talent reviews. Managed the restaurant employee concern process. Researched, developed, and implemented corporate organizational development policies and practices.

Global industrial auctioneer required leadership development and delivery to revitalize professional development and leadership, employee onboarding, talent/performance management, and technology change management programs. Role: Lead team of junior training specialists, instructional designer, and documentation specialist. Lead development and facilitation of two major training programs: (1) sales onboarding program (70 new hires/year) and (2) new cloud-based performance management and talent review tool (impacting 1500 + FTEs). Lead training specialist for two professional development programs: (1) employee coaching & feedback and (2) performance management. Established standard training framework (ADDIE) and deliverables templates for current training and development team. Acted as key SME for on-going enterprise performance management, working with HR Business Partners to develop corporate communications, job aids, and resource intranet site. E-learning developed in Articulate Stud

Global clothing retailer established a new internal consulting department to improve core operational processes, procedures and training programs. Role: Designed and led the Onboarding program for key operational staff -- Product department (300+ staff), including Design, Product Development, Sourcing, Merchandising, and Planning & Allocations. The training program now serves as an employee onboarding program for new hires.