• Providing Service Design services to a federal government client so they can modernize and redesign service offerings by collaborating with stakeholders, visualizing the end-to-end customer experience with various service design tools, prototyping solutions, streamlining processes, and harnessing data to persuade decision makers and create buy-in among stakeholders.
• Helping veterans go from underemployed, unfulfilled, and struggling to find their niche, to being skilled, confident, and gainfully employed Red Team Practitioners.
Notable Achievements:
• Co-Developed the Service Design Team Start-up Strategy.
• Ran a proof of concept for the development of a Service Ecosystem ('database') with dashboard.
• Helped advise, onboard, and train a diverse group of public servants from a government of Canada client to form a challenge function team for a $500k service modernization project.

• Leads project teams of 4-16 business analysts and/or technical consultants on client projects with Canadian National Security government departments and agencies.
• Recruits, mentors and trains talented team members in business analysis.
• Handles all team administration and acts as primary contact for team members and clients.
• Responsible for project management functions of planning, execution, monitoring and control.
• Ensures strong client engagement and team delivery of highly exceptional client service.
• Performs business analyst functions on client projects alongside team members.
• Plays a vital role as regional conduit for the team, client sponsor, and WYWM executives.
• Ensures engagement of team members and facilitates cultural alignment with WYWM values.

• Mentored and guided a team of business analysts to document requirements.
• Planned and led work stream to perform information analysis discovery, workshops, consultations, requirements validation, data quality assessment, and generation of technical artifacts for development.
• Worked with a team of developers to oversee and implement requirements for Tableau dashboards and other analytical reports.
• Set standards for the creation of analytics tools / reports and data visualizations.
• Guided quality assurance and participated in roll-out and education activities.
• Took leading role in the technology/partner procurement process (RFSQ, RFS).
• Worked with the development team to prepare project plans, status updates, estimates, and to identify, document and mitigate risks to project success.
● Notable Achievements:
• Worked alongside Team Lead to establish a team of business analysts and developed methodology and approach to requirements gathering
• Rapidly designed and de

• Identified and analyzed key institutions in an innovation and commercialization ecosystem for partnership opportunities.
• Identified broader commercial system and ecosystem stakeholders that impacts client organizations.
• Designed and populated data-rich, value-stream maps to visualize a client's impact and ecosystem.
Notable Achievements:
• Designed and built the innovation ecosystem map for MaRS Discovery District.
• Designed and built the innovation ecosystem map for Ontario Genomics.
• Conducted an in-depth jurisdictional scan of comparative aerospace hubs internationally (Downsview Project).

• Assisted in the delivery of a broad range of consulting and advisory services, such as: transformational ERP implementation, business process mapping, process improvement, strategic planning, organizational reviews, feasibility studies, program reviews along with stakeholder engagements and writing proposals for business development
• Became one of the firms most sought-after business process mapping consultants on client engagements.
• Monitored project timelines against targets, managed project deliverables, adjusting where necessary and advising clients of project status in real-time
• Leveraged team to ensure proper documentation is prepared for the client and procedures relating to the engagement were followed accordingly
• Performed complex and detailed research, interpretation and analysis of quantitative and qualitative data for the purpose of proposing, planning and implementing business improvements for clients
• Designed, developed, formatted and proof-read profession

• Supported executive management in the development and planning of strategic initiatives to align the organizations sustain and change agenda to corporate policies.
• Coordinated and consulted with senior management to refine and write reports on strategic priorities and progress reports (RPPs/DPRs).
● Notable Achievements:
• Implemented the Key Performance Indicator structure for the Branch.
• Wrote the Branch submission for the Departmental Performance Report (2011)

documents
• Planned and coordinated research projects for the academic staff at the Canadian Forces College (e.g., IUS/Canada Conference, CFC Research Symposium)
● Notable Achievements:
• Organized the 50th anniversary Inter-University Seminar (IUS) on Armed Forces and Society in Canada (2010)
• Presented at IUS: Climatic Disconnect: Exploring the Canadian Forces Approach to Climate Change

• Researched a range of geographic and functional issues. For example, Canadian-US relations, Latin America, climate change, asymmetric warfare, and economic statecraft
• Prepared timely and insightful briefing notes and speaking points to better prepare executive management in both national and international arenas
● Notable Achievements:
• Nominated as the policy subject matter expert for Defence on Hybrid Warfare and Climate Change.

• Provided administrative support to the Department of Distance Learning.
• Completed a four-year professional military development program, consisting of obtaining proficiency in four core pillars: military, academic, athletics, and second language training, to become commissioned as an officer in the Canadian Forces.