Advisory, consulting and implementation services with expertise in program & change management focused on connecting Marketing, Sales, Customer Service, and Supply Chain to drive growth, improve customer experience to achieve internal efficiencies with an end to end perspective.
Clients include:
VMware (Change Management Program Lead, Enterprise Transformation Office – (global transformation enabled by S/4 Hana/Salesforce, collaborating with business and IT stakeholders, Finance and Quote to Cash)

Reinsurance Group of America (customer experience leader for fintech start-up/incubator)

Accelerated alignment of Demand, Supply, Finite Scheduling, Third Party Manufacturing and Material Purchasing spanning 5,000 SKUs, 11,000+ components, 50+ Third Party Manufacturers, and established sales and operations planning (S&OP) following an SAP ERP and IBP implementation. Led team of 25 associates.

Launched SAP IBP improvement initiative within first 2 weeks in role while coaching 8-person team.

Charted an actionable transformation strategy, initial 30 days based on data, process analysis, and broad cross-functional input to gain leadership alignment.

Expanded business development efforts at major client, not utilizing Business Consulting services, across Supply Chain, Commercial, Data, Innovation, Digital Maturity, and Change Management.

Cultivated trusted relationships in less than 6 months, with stakeholders, influencers, and decision makers to create potential multi-year pipeline.

Collaborative effort to improve accuracy of $1 Billion annual future demand plan through collaboration across sales, product management, supply chain.

$20 Million forecast accuracy improvement by developing a quantitative and qualitative data-driven approach.

Optimized approach for incorporating additional forecasting data points - modeling, trends and economic through collaboration with a data scientist.

Directed team of 5 supporting 800+ person field sales, across 9 Regions driving $8 Billion in revenue.

15% improvement in sales forecast accuracy after implementing a sales forecasting software solution including training, support, and reporting.

Retained 100% of customers after resolving product shortage of 1 million units collaborating with supply chain, sales, marketing, product management and customer service.

Charted development of digital CRM business strategy and roadmap across customer service, marketing, and sales to increase relevant customer experiences, interactions, and information flow.

'Garnered 17% improvement in Net Promoter Score due to the implementation of a new CRM system which provided reliable access to accurate data and improved cross-functional communication.

Scoped and managed $8 Million investment to implement complex SAP CRM initiative.