• Managed and mentored a team of manual and automation QA professionals as the team grew from 5 to 20 resources (based across the globe) under my leadership, fostering high standards of quality and continuous improvement across IT and Transformation Delivery functions.
• Spearheaded the adoption and implementation of automation testing within the organisation, which led to a 30% reduction of time in the short term with longer term cost benefits in various projects and BAU functions. Led the evaluation and procurement of tools, vendors and people skills to have a robust team of 5 automation engineers.
• Managed the application roadmaps, budget and resource forecasts for all transformation delivery programs within SCI and its member organisations. These programs included deployment and scaling up of Financial (Agresso/U4BW), HR(Oracle), CRM(Salesforce) and CMS(Drupal) systems.
• Embedded strategic and operational test governance models across the organisation to promote stakeholder ow

• Led a complete review of the existing testing function with a view to making recommendations and potential changes to align processes and resources for a future Dev Ops model of application development
• Built strong cross-functional relationships between testing function and other transformation delivery and IT areas to identify synergies, efficiently deliver quality products to end customer
• Spearheaded the introduction of non-functional testing in the organisation and managed the procurement and discovery phase of load-testing software
• Designed a standard suite of testing deliverables to operationalise the testing function and embedded these within the project delivery lifecycle

• Led testing strategy and test planning on large-scale implementation of cloud-based HR and Payroll system (CoreHR) to support the delivery of 32 new services across the university.
• Defined and agreed on operational and BAU processes with service owners for post go-live engagement to support testing of upgrades and enhancements.
• Introduced a "gated" test delivery model, covering various phases and types of testing to ensure delivery of a "fit for purpose" solution, making optimum use of resources and timeframes available.
• Managed user acceptance testing with over 240 resources from HR, Payroll and the wider university to ensure the solution meets the business requirements.
• Established key stakeholder relationships during the planning and execution of user acceptance testing through various communication channels, weekly planning meetings, defect reviews, overall status updates and escalation.

• Co-led training and change programme development to ensure seamless adoption of new HR digital services across 9,000+ colleagues.
• Collaborated with the change manager to deliver the user experience of' hands-on' sessions with the targeted audience, including people partners, line managers, and faculty business managers.
• Delivered "Experiencing Change" training in collaboration with the King's Change Network for groups undergoing professional change or supporting/managing teams undergoing change.

• Led user acceptance testing of a new organisational tool to facilitate HR EMEA in carrying out the senior manager's certification regime applicable to banking and financial organisations in the UK.
• Agreed and implemented test strategy, plan and scope with business users aligned to Agile development methodology.
• Monitored quality and effectiveness of system integration testing carried out by 3rd party suppliers dispersed globally.

• Spearheaded test engagement process and built a repository of standardised templates for test strategy, test plan, test design, execution metrics and summary reports for eCommerce projects.
• Collaborated with business teams to conduct requirement elicitation workshops, gap analysis, query management, change management and feasibility analysis to minimise post development defects.
• Liaised with the online customer service team to identify the pain areas and improve the customer journey, reducing the number of helpdesk calls.
● Further Employment History

Worked in various roles for different clients

Lead a portfolio of applications

Managed the accounts Resourcing, Budgets and Invoicing working closely with Project Managers