• Empowering organizations by optimizing their technology investments through guidance and leadership across their application landscape.
• Providing leadership and guidance across an organization's application portfolio and optimizing investment strategies.
• Establish and operationalize application delivery programs.
• Manage application delivery projects end-to-end using agile methodologies.
• Own and manage the product life cycle from ideation to execution and continuous enhancement.

• Oversaw the delivery operations of the Salesforce and Application Managed Services practice.
• Worked closely with senior leaders in managing the profit and loss (P&L) of a portfolio of 40 clients, earning annual revenue of $7 million.
• Enhanced business practices, reducing unfulfilled resource hours liabilities by $500,000.
• Led project staffing and maintained an average annual resource utilization rate of 70%.
• Collaborated closely with executive leadership to develop and execute strategic organizational objectives.
• Evaluated client requirements for various supported solutions and guided them through the opportunity lifecycle.
• Worked alongside Business Development teams to provide pre-sales support.
• Supported Service Delivery teams with renewal and upgrade opportunities, accountable for final contract review and approval.
• Established streamlined organizational processes to enhance efficiency and client satisfaction.
• Managed and conducted bi-annual Client Satis

• Led a team of Service Delivery Managers (SDMs) overseeing 15 clients, collectively generating over $500K in monthly recurring revenue (MRR).
• Served as a mentor, coach, and primary escalation point for a team of delivery managers handling 20 clients.
• Achieved a consistent 93% customer satisfaction rate, reflecting dedication to client relationships.
• Owned and successfully managed the client renewal and upgrade process, enhancing client retention.
• Provided valuable support to Business Development teams by assisting with sales efforts and identifying growth opportunities.
• Played a pivotal role in securing application support RFP opportunities, contributing to business expansion.
• Implemented best practices in service delivery, ensuring client success and satisfaction.
• Effectively managed staffing and resource allocation across the team, optimizing operational efficiency.
• Streamlined and standardized monthly client reporting and invoicing processes, enhancing accur

• Managed the corporate intranet and oversaw the enterprise SharePoint collaboration platform.
• Mentored and guided a diverse technical team of analysts, administrators, and developers.
• Conducted monthly one-on-one coaching sessions with team members, ensuring goal achievement, meeting expectations, and defining clear career paths.
• Implemented processes, roles, and responsibilities to enhance cross-functional collaboration within the IT organization.
• Collaborated directly with senior leadership on organizational initiatives and goal alignment.
• Served as the lead solution architect for the SharePoint platform.
• Revamped the process to secure PHI/PII data on the Intranet and department sub sites.
• Designed a taxonomy model for classifying ten terabytes of data, a crucial step in preparing for an enterprise search project.
• Co-authored the enterprise SharePoint governance plan.
• Established a scalable information architecture to support a SharePoint farm encompassing

• Successfully executed projects on time and within budget, including: ○ Implemented a CRM system to streamline operations, replacing multiple legacy applications. ○ Managed a website redesign project to boost online marketing efforts. ○ Coordinated a seamless office relocation project.
• Revamped the IT organization to better align with company objectives, which involved: ○ Aligning day-to-day operational activities with long-term departmental goals. ○ Slashed annual departmental expenditures by over 20%. ○ Consolidated vendor accounts for efficient and accurate invoicing. ○ Established strategic partnership agreements for IT procurement. ○ Conducted a thorough audit of existing systems and processes to identify critical improvements.
• Spearheaded program management and onsite event technologies, demonstrating: ○ Meticulous pre-event due diligence and insightful post-event analysis. ○ Extensive travel to event sites to configure vehicles with GPS, set up mobile command centers, and