Functional Skills

Collateral Development
Employee Engagement
Leadership Development
Operations Management
Project Management
Strategic Planning
Organizational Leadership
Training and Coaching
Workshop Facilitation
Employee Retention
Recruiting Process Design

Software Skills

Salesforce
Epic EMR
Microsoft Excel

Certifications

LCSWLicensed Clinical Social Worker

Sector Experience

Business Services
Financial Services
Healthcare
Social & Public Sector

Languages

Spanish

Notable Clients

Hispanic Association on Corporate Responsibility
Merck
State Farm Insurance Cos.
Xcel Energy

Experience

Carmen-Bolívar, LLC Management Consulting
Contracted Facilitator & Trainer
2/2020 - Present
I am committed to bridging the gap between mental wellness and professional fulfillment for individuals no matter the industry in which they work. I support professionals and organizations to build confident leaders and create workplaces where employees' success is rooted in achieving work-life balance and personal and professional growth through leadership coaching, professional development opportunities, and custom consultation services.

Live LYTE Counseling and Services, LLC Other
Co-founder, Clinician, and Qualifies Supervisor
2/2020 - 9/2024
Live LYTE is committed to empowering clients to live life on their terms by offering a variety of solutions including therapy, clinical supervision, and consulting services for a variety of industries.
• Provide individual therapy the adults to manage symptoms of depression, and anxiety, and increase their ability to improve mental wellness in their everyday lives.
• Provided individual clinical supervision for interns to increase their assessment, diagnosis, and intervention and prepare for independent licensure.

Omar Juarbe State Farm Agency Operations
Director of Operations, Consultant
4/2020 - 8/2020
State Farm, Omar Juarbe Agency helps people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Spearheaded HR functions including recruitment, onboarding, payroll, and budgeting.
• Managed and reviewed employee policies and procedures, handbooks, benefits negotiations, and job descriptions.
• Implemented leadership development strategies and coaching across functions.

PROSPERITY BEHAVIORAL HEALTH Other
Clinical Consultant
3/2020 - 6/2020
Prosperity Behavioral Health is a third-party revenue cycle and back-office services/support to behavioral health providers.
• Decreased the denial rate for appeals from 95% to 45% and recuperated about 100K in aging appeals for the 2019 fiscal year.
• Developed and implemented a multi-layered appeal tracking policy and process that included the execution and training of the utilization department to sustainability and permanently decrease denials for the organization.
● Alteristic, Inc. Remote Alteristic provides comprehensive prevention education, consultation, and training that addresses sexual assault, dating and domestic violence, workplace harassment, and other social issues.

Alteristic, Inc Management Consulting
Senior Trainer
2/2018 - 3/2020
• Design, implement, monitor, and track the key components of cross-departmental strategic priorities while providing operational project management to ensure organizational sustainability.
• Establish and execute the recruitment process including sourcing, screening, interviewing, extending offers, and initiating the new hire onboarding process.
• Oversee the life cycle of federal and business contracts, accounts receivables, accounts payables, and human resource management.
• Build and strengthen systems to improve day-to-day fiscal functioning with efficiency and best practices including managing external consulting partners and maintaining compliance with regulatory entities. Senior Trainer 2/2018-3/2020
• Led and facilitated dynamic train-the-instructor training for diverse adult professionals by utilizing strong public speaking, interpersonal, and classroom management skills.
• Spearheaded programmatic and administrative functions including managing the training calendar, an

PROSPERITY BEHAVIORAL HEALTH Finance
Lead Assessment Specialist
6/2017 - 2/2018
• Evaluated program productivity and implemented strategies to increase efficiency, and productivity, and meet regulatory standards.
• Revised training manuals and developed new materials to ensure departmental standardization of deliverables including the implementation of policies, procedures, and emergency protocols.
• Developed and supervised Bachelor's and Master's level intern field experience programs that included training, professional development, and performance evaluations.

Oliver Pyatt Human Resources
Primary Therapist
1/2016 - 6/2017
• Independently developed and executed initiatives to promote team building and increase employee engagement.
• Developed, planned, and implemented creative and engaging programs for residents.

Children's Aid and Family Services Management Consulting
Program Director
10/2013 - 8/2015
At Children's Aid and Family Services, the mission is to strengthen families and empower individuals children and adults alike - to reach their fullest potential. Program Director 10/2013-8/2015
• Onboarded and managed 24 clinical, administrative, and direct care team members.
• Led community outreach initiatives including liaisoning with Board Members and community stakeholders.
• Provided guidance and leadership in weekly meetings, and workgroups, and managed crises by providing comprehensive solutions on an ongoing basis.
• Ensured facilities and group home personnel met all licensing, accreditation, and contractual requirements, in compliance with regulatory standards and program goals.

Children's Aid and Family Services Other
Clinical Case Manager
8/2012 - 10/2013
• Provided comprehensive weekly individual, family, and group therapy to children with complex needs.
• Completed necessary documentation including weekly individual and family psychotherapy notes, ongoing case-related progress notes, monthly treatment plans, and strength and needs assessments.

Bergen's Promise Media & Communications
Director of Outreach
8/2009 - 5/2012
Bergen's Promise, Inc. is devoted to keeping healthy families safe at home by focusing on early intervention and providing care management services to address barriers to well-being and maximize family strengths. Director of Outreach 8/2009-5/2012
• Developed and executed training focused on a variety of skills-building for employees.
• Represented the Agency by attending, speaking at, and hosting community events.
• Planned, budgeted, and executed a calendar of events for employees to foster a positive workplace culture and encourage collaboration.
• Participated in County subcommittees, supervised interns, and collaborated with local partners to work towards fulfilling the agency's needs.