Played a crucial role in setting up and con�iguring local networks to ensure optimal performance and reliability. Demonstrated strong collaborative skills by working effectively within and across teams, focusing on solving technical issues and fostering a cohesive environment. Responsible for identifying and resolving speci�ic technical problems, ensuring timely issue resolution to minimize operational impact. Organized and conducted clear presentations in client interactions, effectively communicating complex technical information and thereby boosting client satisfaction. Actively participated in process improvement initiatives, offering insights to enhance system ef�iciency. Involved in assisting with the analysis of new services and providing technical expertise for their potential integration. Developed and maintained comprehensive system documentation, ensuring accuracy and relevance. Additionally, ensured client documentation for service delivery met required standards, facilitat

Led the development of AS-IS and TO-BE process �lows, performing comprehensive GAP analyses to pinpoint improvement areas in systems. Adeptly de�ined project scopes and requirements, aligning them with organizational goals and setting clear outcome metrics. Collaborated with stakeholders to ef�iciently prioritize requirements, streamline project objectives, and address critical system needs. Involvement in system implementation included application testing and re�inement. Conducted detailed analyses and veri�ications of system requirements for completeness and feasibility. Adhered to standardized templates and regulatory standards in developing GxP Deliverables. Managed the lifecycle of project requirements, adapting them as needed, and communicated changes effectively to stakeholders. Created system guidelines and manuals and developed training materials to educate users. Played a key role in project coordination, managing multiple activities and meeting deadlines, and directly engage

Obtained Epic certi�ication for Inpatient Orders and Orders Transmittal, signi�icantly contributing to their development and implementation. Served as the main liaison between nursing staff and physician SMEs, playing a key role in designing system content for Atlantic Inpatient facilities, aligning with clinical requirements. Responsibilities included creating detailed reports and dashboards for Epic Inpatient Orders, thereby improving healthcare data management and decision-making. Actively participated
in cross-functional teams to enhance system ef�iciency and patient care. Work involved cohesive teamwork, problem-solving, and addressing system issues. Involved in articulating functional requirements, developing testing plans, and ensuring the delivery of high-quality system solutions. Efforts extended to testing and quality assurance, ensuring optimal system functionality and user experience. Effectively managed issue resolution, demonstrated strong organizational skills in managi

Spearheaded the strategic overhaul of the Pharmacy department, resulting in a doubling of revenue in one year through process rede�inition and system enhancements. Played a critical role in patient billing and revenue assurance by resolving complex billing issues and ensuring accuracy. Acted as the key liaison between physicians and staff, driving the development of patient care content to meet healthcare needs. Management of test script creation and execution was pivotal for work�low improvement. Addressed system design and work�low analysis challenges, enhancing data collection and reporting. Oversaw system con�iguration and testing, ensuring compliance with practice-speci�ic requirements and developing robust design speci�ications. Coordination with clinical users during system development facilitated clear communication and problem resolution. Delivered tailored presentations and solutions in client engagement, fostering strong relationships. Collaborated across departments to reso