Functional Skills

Data Analysis
Communications
Learning & Development
Data Science
Accounting
Corporate Finance
Agile Software Development
Project Management
Technical Writing
Process Improvements
Business Intelligence
Visual Design
Data Modeling
Leadership Development
IT Asset Management

Software Skills

Adobe Photoshop
Jira
Adobe Captivate
PowerBI
Zapier
Python
Asana
SQL
Localization
Adobe Illustrator
Adobe InDesign
Adobe Premier Pro
Adobe Creative Cloud
Articulate 360

Sector Experience

Business Services
Financial Services
Social & Public Sector
Technology

Experience

Corporate Finance Institute Product Management / Strategy
Senior Learning Experience Designer & Team Lead
3/2020 - 2/2024
CFI is on a mission to deliver the skills and tools needed by finance professionals to succeed. They are the leading global provider of certification training for finance and banking professionals with 205+ courses, 2+ million learners per year, and eight figures ARR.
• Independently launched a business intelligence and data science program which became CFI's fastest growing program and best scored when measured by our course quality metrics
• Co-design and developed 150+ courses while maintaining an industry leading NPS score (65.3) and high completion rate (60%) by adapting an ADDIE-driven process, applying learning principles such as scenario-based learning and gamification, implementing LX technology changes, mastering our workflows, and carefully managing bottlenecks
• Led a high-performing, collaborative team of IDs and videographers with 100% retention
• Generated cross-functional flex opportunities fostering new skills and better relationship management

Hootsuite Inc. Product Management / Strategy
LX Designer & LMS Administrator
8/2017 - 3/2020
Hootsuite's Academy's prodigious group of visual artists, writers, and e-learning wizards plans, grows, and provides software and social marketing training to 18 million users, largest clients, and employees.
• Developed video scripts, interactives, and exams for courses at a consistently high production value
• Developed LMS, CMS, and exam/certification systems, API integrations, SCORM tools, and automations
• Implemented content and LMS localization for our LATAM audience
• Utilized SCRUM methodologies to guide HS Academy's learning tech stack through a period of 5x growth
• Launched updated employee product training process—increased the completion rate from 15% to 90%
• Collected feedback and user stories from learners and stakeholders via onsite and email survey tools
• Maintained and prioritized backlog for our learning stack stakeholders and developers
• Implemented tracking and reporting ROI and KPIs of pipeline and sales data for all learning products

University of british columbia Design
Instructional Designer
9/2014 - 8/2017
UBC's Continuing Studies and Sauder Business departments provide adult learning services globally with reputable Project Management and Digital Asset Management courses delivered both on-site and online.
• Collaborated with industry leaders to produce original courses in technology and management fields

BC Provincial Government (Contract) Design
Instructional Designer
5/2014 - 8/2014
• Selected by the Ministry of Family & Childhood Dev to develop onboarding accounting software training
• Developed interactive, multimedia onboarding training on-time and under budget

ILSC Language Schools Media & Communications
Digital Media for Business Educator for ESL Graduates
5/2013 - 8/2014
• Taught four-week courses in visual design and eBusiness; content focused on design principles, business management, marketing theory, simple web design (HTML and CSS), and photo editing (Photoshop)

Japanese Exchange Teaching Program Media & Communications
English Teacher
8/2008 - 8/2010
JET is Japan's largest cultural exchange program, run by Japan's Ministry of Foreign Affairs, and selects assistant language teachers to deliver original lesson plans to elementary, junior high, and high school students
• Developed and presented a seminar workshop on teaching to special needs students
• Independently organized an electronic library of original English lessons, which created an easy format for sharing activity-based lessons and materials between teachers andJET successors