Team leader responsible for 20+ employees across various functions in customer care, including: Frontline and Field operations; National Team leadership for specialty Care centers; multi-media production (including special events); crisis communications and Diversity, Equity and Inclusion events and communication.

Worked with the CEO and executive leadership to create, enhance and refine brand messaging to support sales and implement brand consistency across all channels; developed and implemented long- and short-term internal communications strategies to drive employee engagement; developed investor relation communications and responsible for the creation and integration of brand messages across all communication vehicles (internal, external audiences)

 Created and implemented communications strategies for the $750 million research enterprise spanning all colleges (engineering, academic health care unit and university hospital, agriculture and nutrition science, and others) across five campuses for internal, external, media, business and public audiences on major research initiatives, innovation breakthroughs and business creation stemming from university-based research projects

 Developed, led, and managed projects/programs including communications, crisis and issues response plans, staffing plans, budgets, executive communications and creative asset development (white papers, films, brochures) for industry, associations and government clients in the issue areas of defense, foreign relations, federal budget, health policy, environmental health, food, agriculture and biotechnology

Chief spokesperson and communications strategist for Senator Judd Gregg (NH)