● • Leadership & Operations Management: Led and mentored a team of 15 in managing 350+ retail locations across Lebanon for the Food E-Card Program, facilitating $56M+ USD in annual redemptions. Drove capacity building initiatives that boosted sales, service quality, and beneficiary satisfaction.
• Efficiency Optimization: Achieved a 25% reduction in operational costs by leading a cost-saving initiative within the School Meals program, leveraging the retail network for direct delivery.
• Process Improvement & Knowledge Transfer: Standardized retail operations through technology adoption and structured learning interventions, fostering knowledge-sharing and continuous improvement.
• Data-Driven Insights: Analyzed point-of-sale data to track pricing trends

• Strategy Alignment & Project Management: Led the successful alignment of the Supply Chain team with broader business transformation goals, transitioning from traditional supply chain operations to Cash-Based Transfers (CBT). Defined key objectives, drove performance to exceed KPIs, and supported critical strategic initiatives that accelerated the transformation process.
• Process Mapping, Organizational Design, & Workforce Optimization: Partnered with regional stakeholders to optimize 7 major workflows and staffing structures. Designed and implemented a streamlined framework incorporating advanced technologies, driving significant improvements in operational efficiency.
• L&D Strategy & Training Design: Developed and delivered training programs for 150+ staff on cost efficiency, market assessments and retailer contracting (in-person, webinar, and blended). Created an e-learning course to enhance workforce capabilities; course was completed by 3000+ staff.

• Change Management – Learning Technology & Adoption: Led change management for the launch of a new Learning Management System which expanded online training access to 15,000+ employees across 80+ countries. Ensured smooth adoption through tailored learning interventions for HR, functional learning stakeholders, and all staff.
• L&D Consulting & Functional Learning Solutions: Advised functional teams on designing and implementing their own learning solutions, ensuring alignment with organizational goals and audience needs. Provided expertise on instructional design, digital learning tools, and best practices.
• Vendor Management: Managed vendor-led training initiatives, including Leadership programs, ensuring alignment with quality standards and organizational learning goals. Managed program evaluation to measure impact and drive continuous learning.
● PROFESSIONAL EXPERIENCE (CONTINUED)

• Category Management: Developed and launched the Health and Fitness category, cultivating relationships with new vendors and driving a 375% year-over-year revenue growth.
• Strategic Partnerships: Forged key partnerships, including with the Heart and Stroke Foundation, to accelerate category growth and position TELUS as a leading health destination.
• Marketing Leadership: Directed the creation and execution of an integrated Health & Fitness marketing campaign, collaborating with marketing, PR, and in-store merchandising teams to ensure cohesive execution and maximum impact.

• Change Management: Led a team of three in executing large-scale, cross-functional projects within Merchandising and Marketing, driving successful project delivery and aligning teams with organizational goals.
• Corporate Training: Delivered comprehensive training programs to 100 Buyers and 160 Business Analysts, leading over 75 unique course sessions in a year. Ensured skill development and process mastery to support ongoing business growth.
• Internal Consulting: Provided strategic consulting to Merchandising and Marketing departments, advising on business processes, capacity building, and training requirements to enhance operational efficiency and support continuous improvement.

• Organizational Design: Led the evaluation and implementation of a new organizational model for a 300+ employee, multi-functional department. Facilitated a workshop with 15+ executives, driving $300K in annual savings for a telecommunications client.
• Additional Projects: Designed optimized processes for a major Crown Corporation and developed change management strategies for a telecommunications client, ensuring smooth transitions and operational efficiencies.