• Provided call-in and on site support as a tier 2 analyst for contractor Alternate Solutions, a Dayton based Enterprise Level IT Organization who’s focus provided services to Home Health Care providers in 5 states with device, application, security, and cloud infrastructure.
• Resolved SLA tickets using Azure Management Console, Manage Engine, Microsoft Enterprise Office 365, MobiControl to assist clients in remote locations with application, device, and security issues within HIPPA

• Providing technical support to staff (includes setting up new laptops, printers, Bluetooth/ Wi-Fi Devices, network connectivity (LAN), hardware issues, issues using software such as GoToMeetings, Zoom, Whatsapp, MSTeams, OpenVPN, MS Office, Visio, ESET, GoToMeeting, Slack, Jira, Eclipse, SQL Management Studio,WinSCP, TightVNC, PFsense, VMWare, ESET Endpoint Security
• Configure new test/demo environment VMs
• Configure, Monitor and Support Disaster Recovery

• Primary Technician Of Administrative Services, Information Systems and Financial Services Staff Windows OS Support and HIPPA compliance
• On-call Technician (Virus Removal, Browser/Java Troubleshooting, Updating Drivers, Clean re/installations of applications, Profile Transfers, System Restores)
• PC Hardware Support/Training (Printer/Scanner installation, Fan/Bios/UEFI diagnosis /SMART data diagnosis, HD to SDD Upgrades, Battery/USB device/LCD Screen/Workfit/Workstation

Preformed hardware and software troubleshooting between site launches, ensuring workflow among the affected staff was maintained, and patient care was not interrupted. Some programs worked with: Win 7\10, Office 365, EPIC, CITRIX, Intellispace, Nuance, Active Directory, DHCP, DNS, Dameware, Skype for Business