Functional Skills
Financial Due Diligence
Customer Experience
Process Design / Re-engineering
Organizational Design
ERP Implementation
Industry Expertise
Training and Coaching
Communications
Sector Experience
Business Services
Retail
Social & Public Sector
Technology
Transportation & Logistics
Languages
English
Experience
Stevenson University
Operations
Assistant Registrar, Academic Evaluator, and Transfer Coordinator
1/2021 - Present
Develops solutions, resolves problems/issues, prepares reports, and ensures appropriate use of the student services management system. Supports the Ellucian Colleague student information system, data entry and validation, training, electronic document research and workflow management, and student evaluation reports. Build a seamless experience for Traditional and Online transfer students. Establish and maintain procedure documentation to ensure Stevenson University and Maryland Higher Education.
Compound Consortium Logistics
Product Management / Strategy
Operations Manager (REMOTE)
4/2020 - 5/2021
Development and implementation of the company's business practices, financial performance, operational compliance, teammate development, and growth. Manages operations, safety, accounting, recruiting, and marketing. Coordinate and develop the most efficient communication channels. Organize, monitor, control, and develop policies and systems for effective cost control.
V B Consulting Services
Management Consulting
Director of IT for Student Success
9/2019 - 3/2020
Directed the operations and overall strategy of multiple client projects. Overseeing the budget and daily tasks of the office, as well as implementing the president's vision with clients and for the strategic leadership of the subcontractor. Coordinated internal resources and third parties/vendors to ensure flawless execution. Delivered all projects on time and within the budget. Defining project scope and objectives, involving all stakeholders, and ensuring technical feasibility.
Alchemy
Information Technology
Senior Workday Consultant
4/2019 - 10/2019
I worked as a Senior Consulting professional with the institution's project team and leadership to transform their organizational structure and processes. I resolved complex business problems for areas of responsibility by analyzing an in-depth understanding of organizational objectives was required. Supported the delivery of operational model changes with client teams. Developed operational reports, SLAs, and KPIs. Demonstrated creative and analytical problem-solving skills.
VB Consulting Service
Information Technology
Contractor Senior Consultant
3/2019 - 9/2019
Build trust and confidence between stakeholders through teamwork. Demonstrated initiative and resourcefulness in teaching clients. Recognized and addressed potential software problems. Provided quality deliverables that did not need further refinement or oversight. Communicated clearly and effectively. Achieved successful system configurations and business processes by applying expert knowledge of the subject matter. Created operational reports, service level agreements, and process KPIs.
Sierra Cedar
Information Technology
Senior Consultant
5/2014 - 3/2019
Led clients through the entire Campus Solutions Student Information Systems development lifecycle. Develop training, learning, and development programs, assessments, communication, and organizational change interventions and activities to support Sierra Cedar's Project Plan. Guided clients throughout all phases of the project, including integrated design and prototyping sessions, fit/gap, configuration, and testing. Developed operational reports, service level agreements, and process KPI's. Impl
University of Baltimore
Information Technology
Assistant Director of Admissions Operations and Technology
5/2012 - 5/2014
Served as a primary technical resource for admissions operations staff and the marketing/recruitment staff on all aspects of technical support, including PeopleSoft, ImageNow, iStrategy, external source file management systems, all Microsoft Office products, any hardware or software issues.
Coppin State University
Information Technology
Technology Specialist
5/2009 - 5/2012
) Assisted the technology manager with coordinating, maintaining, and upgrading the technology operation for the Office of Records and Registration, which included maintaining, and updating the academic calendar, course catalog, and degree audit requirements; and generation of institutional retention and enrollment reports for University System of Maryland, National Clearinghouse, ARTSYS, and various internal departments.
Coppin State University
Operations
Transfer Coordinator
8/2005 - 5/2009
Developed and implemented the first articulation agreements between six academic colleges and a major feeder school and furthered the expansion of articulation agreements with institutions outside of USM. Served as liaison for the institution, faculty, and community colleges with ARTSYS and state transfer Initiatives.
Coppin State University
Operations
Transfer Specialist
10/2003 - 8/2005
Developed and maintained the electronic Transfer Credit matrices systems. Developed various training manuals on Transfer Credit matrices systems, transfer credit processing, articulation process, and transfer credit setup. Maintained a detailed and organized file system to track all incoming transfer student evaluations and preliminary reports