Program Manager (Agile) – Client Prospecting Value Stream Client: Top 3 Life Insurance provider
• Program managed the transition of client's various business units from the legacy system to the best-in-class Adobe Experience Manager content management platform.
• Managed vendor relationship for portal development; liaise with in-house development team for integration and testing. Developed quarterly release maps to ensure portal's features stay relevant and competitive.
• Developed agility in product development roadmap to ensure effective prioritization of requirements belonging to multiple stakeholders, thereby ensuring product's high visibility and usage among client's customers.
• Aligned with value stream PMO to develop work plans for change management work streams and subsequent rollout.

• Responsible for assisting in the design and implementation of key aspects of Sarbanes-Oxley (SOX) financial reporting compliance. The customized process implementation led to improved performance efficiency of quarterly SOX review cycle by 18%.
● Co-led the compliance assessment initiative to benchmark company's end to end compliance processes against industry standards.

• Led the requirement gathering and impact analysis exercise for creating the web version of the lending application. The nationwide use of the web interface made the loan tracking process centralized and resulted in faster updation of customer transactions.
• Enhanced existing reports on non-performing assets (NPA) for better tracking of delinquent loans; the new reports along with dashboards enabled senior management to view real time information of the collection portfolio.
• Prepared the roadmap for the proposed launch of overdraft product for bank's Canada operations. Work involved determining the eligibility criteria, necessity of new process and comparative competitor offerings of similar products.