o Identified need, developed strategy, and led execution of robust QA program for 10 outsourcing sites comprising of 19 languages supported, 5700 weekly review hours, and 250 reviewers that formed the backbone of team’s scaled review effort. Led collaboration with sites and vendor leads that supported the increase of team’s accuracy metric, from 40 to 90% over a period of 6 months
o Managed relationship with 10+ Vendors with ultimate goal of achieving high accuracy in workflow to protect free s

• Store Operations Labor Modeling and Scheduling:
o Conducted assessment of existing labor modeling and labor scheduling approach for stores of a $2B+ telecom company.
o Identified opportunities to improve labor modeling through development of labor standards, segmenting transaction types and developing store profiles based on key characteristics
o Developed immediate, short term and long term plans to derive labor requirements for 1000+ stores
• Distribution Center Slotting Strategy:
o Condu