• Drove software development and infrastructure project coordination, enhancing operational efficiency by 30% and accelerating delivery by 15%.
• Executed a company-wide data migration during corporate restructuring, ensuring zero downtime and maintaining 100% data integrity.
• Directed key infrastructure security upgrades, including firewall replacements, resulting in a 50% decrease in vulnerabilities and bolstering system-wide security protocols.
• Collaborated with project sponsors to refine data requirements, leading to a 20% improvement in report accuracy and stakeholder satisfaction.
• Orchestrated a Salesforce implementation that cut credit application processing from 24 hours to 15 minutes, boosting client satisfaction by 50% and operational efficiency by 35%.
• Managed the IT infrastructure setup for a corporate office relocation, achieving 100% business continuity and reducing potential operational disruptions by 40%.

• Led program management for HCA Healthcare’s Women’s and Children’s service line across 50+ hospitals, successfully aligning project execution with corporate strategies
• Facilitated strategic planning sessions for portfolio management, resulting in a refined analysis framework that increased service line efficiency by 10% through enhanced resource allocation.
• Developed and delivered analytical reports and improvement proposals to executive leadership, influencing key decisions that led to a 15% reduction in operational bottlenecks.

Created process maps and utilized lean six-sigma methodologies to develop and implement performance metrics to improve operational efficiency, reduce process waste, and increase annual revenue.
•Changed front office to new real-time time scheduling/time reporting software to ensure betterjob flow and client satisfaction.
•Analyzed and determined the scope of the project based on competitive analysis, interviews with clients, and employee feature requests.
•Conducted a value stream analysis, resulting in a 20% overall cost reduction with a 30% increase in hours booked, generating a $45K revenue increase between Q4 (2020) and Q1 (2021).

• Pioneered a quality and audit program that improved provider submission data accuracy by 33%.
• Managed multimillion-dollar projects from start to finish, ensuring alignment with fiscal objectives and contributing to a 10% increase in ROI for key projects.
• Drove process automation initiatives that cut manual rework by 40%, boosting overall agent productivity by 25% and operational efficiency by 20%.
• Launched a web-based compliance tracking platform, increasing audit efficiency and reducing compliance incidents by 35%.

Articulated project goals and scope, translated business needs into technical terms, prepared detailed WBS, and instilled shared accountability for achieving project milestones.
•Led the development of the Project Plan in consultation with key stakeholders.
•Identified system and program enhancements aimed at increasing client savings and value, resulting in a 25% reduction in quarterly claims overpayments.
•Analyzed the trends of KPIs for executive leadership, estimating project durations, and verifying risks.

Managed day-to-day, on-site, client support activities. Acted as the single point of contact for client's escalated issues, providing end-to-end customer service, including incident identification and remediation, while serving as product owner for EMR/EHR system.
•Collaborated with clients to define data and reporting requirements to mitigate the risk of budget inaccuracies.
•Consulted on matters ranging from EMR system testing to implementation of process improvement plans and strategy.