Functional Skills
Market Research
Strategy Development
Competitive Landscaping
Benchmarking
Operational Efficiency
People Operations
Operations Management
Business Operations
Project Management
Program Management
Sector Experience
Healthcare
Social & Public Sector
Big 3 Consulting (MBB)
Bulge Bracket Investment Banks
Fortune 500
Top Consulting Firms
Experience
Oak Street Health
Operations
Regional Vice President
4/2022 - 9/2023
• Managed ~$80MM+ P&L; accountable for financial and operational performance of 8 clinics and 6,000+ aligned at-risk patients.
• Outperformed J-curve in 2022 across market and in 7 out of 8 individual centers.
• Managed 9 direct reports across region to grow current clinics, launch 2 new clinics, and drive performance across key financial levers; accountable for all 200+
employees in market.
• Outperformed J-curve in 2022 across market and in 7 out of 8 individual centers.
• Managed 9 direct reports across region to grow current clinics, launch 2 new clinics, and drive performance across key financial levers; accountable for all 200+
employees in market.
Oak Street Health
Corporate Strategy & Development
Population Health Director, Corporate
9/2021 - 3/2022
• Partnered with product team to develop a one-stop-shop tech module through which providers receive real-time updates on patients' transitional care needs.
• Led rollout of transitional care module across organization, partnering with Regional Population Health Directors and Senior Medical Directors to train care teams on how to leverage the module to improve patient care.
• Led bi-monthly Medical Cost Roundtable discussion with senior stakeholders to review patient cases and create new strategies to drive down hospital admissions.
• Led rollout of transitional care module across organization, partnering with Regional Population Health Directors and Senior Medical Directors to train care teams on how to leverage the module to improve patient care.
• Led bi-monthly Medical Cost Roundtable discussion with senior stakeholders to review patient cases and create new strategies to drive down hospital admissions.
Oak Street Health
Operations
Regional Population Health Director
5/2020 - 8/2021
• Led two direct reports to improve accuracy of clinical documentation and outcomes of CMS Quality Star ratings across eight clinics in the Carolinas.
• Managed logistics of distributing COVID vaccinations to 2,000+ patients and community members across North Carolina.
• Managed logistics of distributing COVID vaccinations to 2,000+ patients and community members across North Carolina.
Bank of America
Product Management / Strategy
Vice President, Digital Strategy
8/2019 - 5/2020
• Received performance recognition award for managing the development of a preliminary 5-year digital communications strategy by analyzing customer input, partnering with vendors to define best practices, and gathering inputs from 60+ stakeholders across company.
• Advised on two strategy projects, providing coaching on strategy development, stakeholder engagement, and work planning.
• Advised on two strategy projects, providing coaching on strategy development, stakeholder engagement, and work planning.
Bain & Co
Management Consulting
Performance Improvement Practice Consultant
10/2018 - 7/2019
• Designed a survey and analyzed output data to define key organizational traits and strategic enablers that allow companies to succeed at achieving their goals when adopting digital technologies across the supply chain.
• Modeled and recommended pricing structure for internal proprietary data service center, generated buy-in from senior stakeholders in firm, and ensured 100% of costs would be captured through solution.
• Modeled and recommended pricing structure for internal proprietary data service center, generated buy-in from senior stakeholders in firm, and ensured 100% of costs would be captured through solution.
Bain & Co
Management Consulting
Consultant
7/2017 - 9/2018
Healthcare private equity due diligences (six separate cases across healthcare continuum):
o Identified ~$30M savings opportunity for target asset as part of a ~$4B acquisition by analyzing cost data and conducting site visits.
o Conducted primary research to inform market growth predictions, identify acquisition risk factors, and uncover savings opportuniti
Growth strategy for charter school network:
o Forecasted optimal location for organization to grow to achieve goal of tripling the number of students served. Identified target location by mapping demographic trends over time in Tableau, conducting supply and demand analysis, and building competitive landscape.
Digital technology and outsourcing strategy:
o Managed direct report to conduct analysis of tech partners, enabling client to pursue savings opportunity through accelerated RFP process.
o Managed cost data to size ~$100M savings opportunity, prompting client to implement digital technology and cost center partnerships.
o Identified ~$30M savings opportunity for target asset as part of a ~$4B acquisition by analyzing cost data and conducting site visits.
o Conducted primary research to inform market growth predictions, identify acquisition risk factors, and uncover savings opportuniti
Growth strategy for charter school network:
o Forecasted optimal location for organization to grow to achieve goal of tripling the number of students served. Identified target location by mapping demographic trends over time in Tableau, conducting supply and demand analysis, and building competitive landscape.
Digital technology and outsourcing strategy:
o Managed direct report to conduct analysis of tech partners, enabling client to pursue savings opportunity through accelerated RFP process.
o Managed cost data to size ~$100M savings opportunity, prompting client to implement digital technology and cost center partnerships.
Boston Consulting Group
Management Consulting
Summer Consulting Intern
6/2016 - 8/2016
• Analyzed customer click data and purchase history to estimate price elasticity and presented to client to refine pricing strategy.
• Benchmarked digital customer experiences in travel, tourism, and hospitality spaces to generate strategies to drive loyalty.
• Benchmarked digital customer experiences in travel, tourism, and hospitality spaces to generate strategies to drive loyalty.
Charlotte-Mecklenburg Schools
Other
Math Department Chair, Content Lead, & Teacher
8/2012 - 6/2015
• Led students to beat the national rate of receiving college credit for AP Statistics by 13%.
• Trained 30+ colleagues on technology, data, and classroom management, resulting in multiple teachers adopting data driven teaching methods.
• Trained 30+ colleagues on technology, data, and classroom management, resulting in multiple teachers adopting data driven teaching methods.
Booz Allen Hamilton
Management Consulting
Consultant
8/2010 - 8/2011
• Awarded a "Booz Allen Performance Award" for sustained high-level work and thought leadership.
• Authored a 120-page report on best practices for building an evaluating high-quality STEM programs for underserved youth; presented report to 25+ leaders within federal agency; report used by agency to refine its flagship summer education initiative.
• Authored a 120-page report on best practices for building an evaluating high-quality STEM programs for underserved youth; presented report to 25+ leaders within federal agency; report used by agency to refine its flagship summer education initiative.
Teach For America
Other
High School Math Teacher
6/2010 - 6/2011
• Taught 170 students Algebra, leveraging technology to differentiate instruction for ESL students, students with disabilities, and at-risk students.