Lead and support essential operational programs to optimize data workflows, drive process improvements, and achieve cost savings while strengthening alignment across product, development, and data operations teams.
• Spearheading a Media-Agnostic Platform initiative that unifies product, development, and operations efforts to streamline workflows, elevate user experience, and improve reporting capabilities.
• Establishing a centralized Jira Service Desk to enhance transparency, accelerate response times, and improve error tracking and risk mitigation, with metrics for monitoring error rates and resolution times to drive proactive, data-informed improvements.

Directed strategy and execution for five global, cross-functional Agile scrum teams overseeing internal data collection platforms for 5,600+ users, ensuring timeliness and data quality for the S&P Capital IQ Pro product.
• Managed and coached a global team of five Product Owners, fostering growth and development through mentoring, feedback and providing opportunities for skill enhancement, leading to one promotion and four Essential Excellence Awards in one year.
• Led stakeholder collaboration to define product roadmap and prioritization, resulting in the implementation of impactful features like a new AppLauncher service, freeing capacity by reducing wait time for 1,500+ analysts by 57%.
• Oversaw the migration of five legacy applications to a web-based platform using React, developing reusable components and standardized UI layouts, streamlining training, and improving user experience, reflected in a platform benchmark NPS score of 71.
• Implemented enhanced logging functionalit

Led user-centric development initiatives for the internal data collection platform as Entry Platform owner and Product Owner across multiple scrum teams, resulting in smoother user experiences and improved platform performance.
• Collaborated with global stakeholders to define feature requirements, prioritize backlog items, and iterate on wireframes for new applications, giving analysts intuitive forms optimized for efficient workflow execution.
• Spearheaded a global Product Owner Community of 50+ members, providing a collaborative platform for knowledge exchange and mutual support, empowering product owners and accelerating skill development.
• Owned the internal collection platform style guide and contributed expertise to application design reviews, ensuring consistency, usability, and adherence to user-centric design principles resulting in development of applications that met user needs.
• Established a targeted Net Promoter Score (NPS) survey program for pre-project, post-pro

Aligned product requirements and user stories with business needs and user expectations as product owner over multiple scrum teams, resulting in the successful delivery of new applications to support data collection adding new content to external product.
• Established mockup support and form migration best practices, defined application platform standards, and advocated for reusable, scalable components, contributing to the successful execution of form modernization projects and enhanced the scalability of the platform.
• Led the end-to-end modernization of a critical internal data collection form, streamlining a complex heavyweight form into 5 lightweight process-based forms, which improved usability and efficiency for 1,000+ analysts while decreasing the tech stack for unsupported systems.
• Conducted stakeholder research across diverse persona groups, designing mockups and employing incremental development to ensure alignment with stakeholder expectations, deliver immediate valu

Spearheaded the role of Product Owner for an internal content collection platform team, contributed to the team's success while refining skills in agile product management.
• Influenced the initial stages of form modernization by championing the user's perspective, establishing development standards, and guiding best practices, leading to streamlined processes and an enhanced user experience for applications owned.

Analyst, Assistant Manager, Senior Industry Analyst, Senior Process Expert, Process Manager - in various domains within Data Operations.