Functional Skills
Project Management
Communications
Supply Chain Management
Change Management / Org Design
Workforce Optimization
Customer / Vendor Calls
Technology Strategy
Business Analytics
Service Modernization
Integration Management (IMO)
Software Skills
Jira
Microsoft PowerPoint
Microsoft Excel
Microsoft Project
Smartsheet
Wrike
SAP
Sector Experience
Business Services
Energy
Healthcare
Manufacturing
Technology
Fortune 500
Experience
Meta
Information Technology
TECHNICAL PROGRAM MANAGER, WORKFORCE SOLUTIONS
5/2022 - Present
Manages the Mission Control Technology Portfolio including annual roadmapping, monthly program reviews, quarterly business reviews, and drove the E2E Portfolio management for Mission Control Tech. Served as the Change Management champion for Workforce Solutions
•Elicited detailed business and technical requirements through engagement of cross functional partners to deliver innovative and complete product and business requirement documentation.
•Hosted quarterly planning/roadmap processes, which included capacity planning and prioritization for upcoming projects
•Lead tooling and operations integration activities for HR Technology and Enterprise Engineering
•Worked closely with Product Management and XFN partners to gather business requirements and translate into technical requirements and user stories for the engineering team.
•Developed presentations, corporate communications, training material for Mission Control initiatives.
•Elicited detailed business and technical requirements through engagement of cross functional partners to deliver innovative and complete product and business requirement documentation.
•Hosted quarterly planning/roadmap processes, which included capacity planning and prioritization for upcoming projects
•Lead tooling and operations integration activities for HR Technology and Enterprise Engineering
•Worked closely with Product Management and XFN partners to gather business requirements and translate into technical requirements and user stories for the engineering team.
•Developed presentations, corporate communications, training material for Mission Control initiatives.
Nordstrom
Product Management / Strategy
SENIOR TECHNICAL PROGRAM MANAGER II
8/2021 - 5/2022
Executed HR Technology initiatives utilizing extensive expertise in Workforce Management, Change Management, and service delivery by leading the development, design, build and launch of HR technology solutions.
•Led engineering teams in the development and delivery of new platforms and tools to improve visibility to enterprise wide product, data, and support applications such as Workday and Blue Yonder.
•Hosted quarterly planning/roadmap processes, which included capacity planning and prioritization for upcoming projects
•Aligned cross-functional technology teams to surface conflicts, manage dependencies, mitigate risks and coordinate efforts to successful conclusions.
•Led engineering teams in the development and delivery of new platforms and tools to improve visibility to enterprise wide product, data, and support applications such as Workday and Blue Yonder.
•Hosted quarterly planning/roadmap processes, which included capacity planning and prioritization for upcoming projects
•Aligned cross-functional technology teams to surface conflicts, manage dependencies, mitigate risks and coordinate efforts to successful conclusions.
Cigna
Management Consulting
MANAGEMENT
4/2017 - 9/2021
Spearheaded connecting enterprise strategies to business operations forecasting, staffing, and delivery planning through data and analytics. Implemented optimization tactics, software solutions, and resource solutions to drive maximum levels of efficiency across the enterprise.
•As the Wrike Product Owner, I deployed an enterprise ecosystem including a PPM tool, Intake Management, Reporting Suite, and task management. Solved inefficiencies with employee productivity and the eliminated licenses for multiple applications resulting in cost reductions by 63%.
•Introduced innovative approaches to enhance performance, efficiency and customer satisfaction building and maintaining the staffing capacity planning methodologies in collaboration with senior and executive stakeholders.
•As the Wrike Product Owner, I deployed an enterprise ecosystem including a PPM tool, Intake Management, Reporting Suite, and task management. Solved inefficiencies with employee productivity and the eliminated licenses for multiple applications resulting in cost reductions by 63%.
•Introduced innovative approaches to enhance performance, efficiency and customer satisfaction building and maintaining the staffing capacity planning methodologies in collaboration with senior and executive stakeholders.
TECHNIPFMC SUBSEA SERVICES WESTERN REGION
Operations
SUBSEA CONTROLS ASSET MANAGER
6/2014 - 4/2017
Synchronized projects and manufacturing execution plans to ensure on-time delivery to schedule of inspection, refurbishment, testing, mobilization, and preservation of assets. Winner for 2015 Gold Quality Award for cost savings of $38.6M in annual costs via the redesign of refurbishment processes, thus improving delivery time, quality, and minimizing inventory costs. Attained qualified savings of $1.5B through comprehensive leveraging, global competitive sourcing and total cost of ownership improvements.
INTEGRATED SUPPLY CHAIN HONEYWELL – ACS/HPS
Operations
PROJECT MANAGER
1/2012 - 6/2014
Strategically managed projects from order entry, factory build, acceptance testing, and on-site integration globally for industrial facilities for industry leading automation and control solutions and advanced software applications to key vertical industries such as oil & gas, mining, refining, pulp & paper, power, chemical, and life sciences.
Xerox
Customer Service
FLEET CLIENT SERVICES PLANNING MANAGER
8/2007 - 1/2012
Managed program cost, schedule, quality, performance, processes and subcontract activities. Provided support for the largest and most complex contracts containing detailed and customized customer requirements. Streamlined warehouse and logistic operations, improving effectiveness and generating revenue.