Functional Skills

Change Management / Org Design
Customer Experience
Human Capital Consulting
Training and Coaching
Agile Software Development
Benchmarking
Business Operations
Business Process Outsourcing
Communications
Organizational Effectiveness
Process Design / Re-engineering
Project Management
Supply Chain Integration
Supply Chain Management
Business Unit Strategy

Software Skills

Workday
ServiceNow
SAP
Epic EMR
Microsoft Office
Cloud computing
Salesforce
SAP CRM

Certifications

CCMPCertified Change Management Professional
PCCPProsci Certified Change Practitioner

Sector Experience

Business Services
Consumer Goods
Financial Services
Healthcare
Technology

Languages

English

Experience

Self-employed Management Consulting
Advisory, Transformation, & Organizational Change Management Consultant
5/2018 - Present
● Delivered high-impact change management and organizational design solutions, resulting in faster adoption rates and improved ROI for client transformation initiatives
● Developed and executed leadership alignment programs for C-suite executives, improving change sponsorship effectiveness and accelerating organizational readiness
● Spearheaded OCM for large-scale ERP implementations (SAP, PeopleSoft, Workday, Salesforce, Oracle), achieving user adoption and reduction in post-go-live issues
● Designed and implemented AI-driven change readiness assessments, improving prediction accuracy of change success and enabling proactive intervention strategies
● Led organizational design initiatives resulting in improved operational efficiency and reduction in role redundancies for Fortune 500 clients
● Facilitated executive-level workshops and coaching sessions, elevating leadership change competencies and fostering a culture of continuous improvement

W.L. Gore & Associates Corporate Strategy & Development
Vice President Organizational Change Management Strategy & Execution
6/2021 - 12/2023
● Spearheaded enterprise-wide transformation initiatives increasing operational efficiency and employee engagement, directly contributing to a boost in overall business performance
● Designed and implemented a comprehensive change management strategy that accelerated adoption of new technologies by 50%, resulting in $10M annual cost savings
● Built and mentored a high-performing change management team that consistently delivered projects 20% under budget and 15% ahead of schedule
● Implemented a data-driven KPI framework that improved change initiative success rates and provided real-time insights for agile decision-making
● Orchestrated cross-functional collaboration that reduced silos, increasing interdepartmental efficiency
● Optimized change management budgets, achieving a 25% reduction in costs while improving initiative effectiveness, resulting in an ROI increase of 50% for transformation projects
● Cultivated strategic partnerships with C-suite executives, resulting in a succes

Acorio Management Consulting
Practice Lead & Owner - Organizational Change Management Practice
8/2019 - 6/2021
● Launched and grew the OCM practice, achieving 200% revenue growth in 2 years
● Developed a cutting-edge OCM methodology that increased client project success rates
● Led high-profile OCM initiatives for clients across diverse industries, delivering an increased ROI on transformation projects
● Built and mentored a team of OCM and Business Process Consultants, implementing an innovative and new approach to staffing and delivery for clients
● Implemented a client-centric readiness and adoption delivery model that improved project success rates and increased client satisfaction scores
● Developed and implemented a standardized yet flexible OCM framework, reducing OCM project delivery time while maintaining high levels of customization for clients

CapTech Management Consulting
Senior Manager Organizational Change Management & Strategy Transformation
11/2017 - 8/2019
● Spearheaded OCM strategy for two national offices, resulting in an increase in change adoption rates and an improvement in project success rates
● Designed and implemented custom OCM solutions that increased leadership alignment and improved stakeholder engagement across multiple client organizations
● Led cross-functional IT implementation projects, reducing delivery time and increasing user adoption rates through streamlined processes and effective change management
● Optimized end-to-end knowledge management processes, resulting in an increase in operational efficiency and a reduction in redundant work across practices
● Provided executive coaching to C-suite leaders, resulting in the improvement in leadership effectiveness scores
● Developed and executed culture change roadmaps for clients, achieving an improvement in desired cultural attributes within 12 months
● Pioneered an integrated approach combining user experience and people engineering strategies, increasing agile projec

Huron Consulting Group Management Consulting
Manager Change Management & Organizational Transformation
4/2017 - 11/2017
● Pioneered and established OCM competencies, resulting in an increase in firm capabilities and growth in OCM-related revenue within the first year
● Successfully led over 15 major change initiatives across diverse industries, achieving an average 95% client satisfaction rate and improvements in change adoption metrics
● Implemented an enterprise-wide project management framework for OCM activities, reducing project delays and improving stakeholder engagement
● Developed comprehensive project roadmaps that increased project success rates and accelerated cultural transformation timelines for client organizations
● Created and implemented sales and delivery standards that boosted OCM practice win rates and increased profit margins
● Architected an innovative change management strategy and methodology that became the firm's standard, leading to an increase in business
● Designed and delivered executive-level change leadership programs, improving C-suite change sponsorship effectiveness

Navigator Management Partners Management Consulting
Senior Change Management Consultant
6/2015 - 4/2017
● Led change management strategies for multiple large-scale ERP implementations, resulting in an increase in user adoption rates and a reduction in post-implementation issues
● Successfully managed a $10M+ multi-year ERP project, delivering on time and under budget while exceeding all key performance indicators
● Designed and implemented an enterprise-wide change management framework for a Fortune 500 company, accelerating ERP adoption and realizing early productivity gains
● Orchestrated stakeholder transitions for a global organization of 50,000+ employees, achieving a 90% satisfaction rate and an improvement in overall operational efficiency
● Implemented an innovative change sustainability program that increased long-term adoption of new processes
● Created a comprehensive change impact assessment tool, reducing unforeseen disruptions and improving resource allocation efficiency
● Led a series of change readiness workshops for key stakeholders

Tier1 Performance Solutions Management Consulting
Senior Change Management Consultant
4/2014 - 6/2015
● Spearheaded the development and implementation of change management strategies
● Designed and executed a comprehensive organizational strategy that improved cross-functional collaboration and accelerated decision-making processes
● Led creative teams in developing high-impact communication campaigns, resulting in an increase in change awareness and an improvement in stakeholder buy-in
● Architected organizational design strategies that streamlined processes, optimized role structures, and reduced departmental silos, leading to a boost in overall productivity
● Engineered an intranet/SharePoint solution that enhanced department branding and improved internal project collaboration efficiency
● Implemented process improvement initiatives that identified and addressed key operational bottlenecks, resulting in improved performance and streamlined processes