• Developed company writing standards guide using input from multiple departments to help guide voice and tone and create consistency across customer/user-facing communications (including marketing materials, user documentation, in-prodcut microcopy)
• Led Omatic Cloud's product knowledge base refresh, including conducting content audit, identifying high-priority articles that either needed to be created from scratch or edited from other authors and subject matter experts, and creating information architecture for user guide articles
• Consulted directly with product managers, support staf, and developers to create comprehensive product documentation for Omatic Cloud (i.e., helmed the process from start to finish to gather information from subject matter experts, draft documentation material, guide drafts through multi-department review process, and publish finished user-facing product documentation on Omatic's public user guide)
• Drafted, edited, revised, and published user guide

• Designed and developed engaging learning and performance support solutions (e.g., instructor led training, experience portals, eLearning, micro learning, infographics, job aids) that provided instruction on complex concepts, including avionics, business acumen, marketing strategies, regulatory healthcare compliance, attention-based drone pilot training, manufacturing assembly line management, and IT systems integration
• Consulted directly with clients and subject matter experts to determine the learning strategy best suited to communicate the content and address the target audience's needs
• Led instructional design strategy in concert with cross-functional teams to deliver efective training solutions
• Co-led solution development with considerations to client branding, adult learning principles, human-centered design principles, and interactivity to craft elegant and efective learning experiences
• Developed standards documentation and templates for internal and client teams
•

• Audited, coordinated, and upgraded key internal knowledge bases and documentation
• Leveraged UX design principles and human-centered design to develop a knowledge sharing platform; conducted information architecture audits, led focus groups, conducted user research, collected and synthesized feedback to guide next steps, produced and iterated on wireframes and prototypes, developed easy-to-navigate information architecture
• Developed and captured preferred standards, practices, and processes for sales and delivery teams
• Consulted directly with internal subject matter experts to identify and gather pre-existing documentation, practices, and procedures
• Established workflows for updating and storing company-generated knowledge and asset examples
• Encouraged behavioral shift within to promote proactive knowledge storing, accessing, and sharing
• Managed project tasks and operated independently to execute initiative on an accelerated timeline
• Coordinated cross-functional t

• Edited full-length manuscript for anthology
• Created layout and format of manuscript for publication
• Consulted and communicated with team on design strategies
• Worked semi-independent of supervisor to complete editorial and design objectives on time

• Worked with a wide range of clients on publicity campaigns
• Edited client Q&As, blog posts, press releases, and social media content with time-sensitive deadlines
• Advised clients on communication design strategies
• Identified and contacted journalists and commentators for publicity
• Wrote pitch letters for publicity, media outreach, and reviews

• Evaluated and responded to 150+ query letters weekly
• Read manuscripts; wrote and submitted reader reports to deadlines
• Requested additional query materials and manuscripts
• Consulted with supervisor on marketability of selected manuscripts
• Acquired an in-depth understanding of the publishing process