As a Strategy & Operations Expert, I specialize in delivering digital and business transformations, optimizing processes, and driving impactful organizational changes. With extensive experience across industries such as IT, insurance, financial services, aerospace, logistics, and industrial manufacturing, I bring a unique combination of strategic insight, operational excellence, and project leadership to deliver measurable value and sustainable improvements.

My expertise spans project management, PMO setup and optimization, change management, and operational transformation, consistently achieving measurable improvements in efficiency, scalability, and stakeholder satisfaction.

Co-founded and co-managed a dynamic startup specializing in localization and linguistic services. Led strategic initiatives and played a pivotal role in shaping the company's direction.

• Spearheaded the establishment and growth of a startup offering comprehensive localization and linguistic services.
• Defined and executed business strategies to attract clients, foster relationships, and drive revenue generation.
• Led cross-functional teams, fostering a collaborative and high-performance work culture.
• Managed project activities, ensuring timely delivery and exceptional service quality.
• Nurtured client relationships, surpassing their expectations and ensuring their satisfaction.
• Continuously sought industry trends and integrated innovative solutions into service offerings.
• Built a strong network within the localization and linguistic services community.

- Managed a program with 350+ IT projects across the East US for a Forbes 500 technology leader, implementing a resource management system and automating financial reporting. Achieved 95%+ on-time project delivery, ensured $50M+ in revenue, and improved client satisfaction scores to 9/10 by optimizing team performance and resource allocation.

- Designed and implemented a strategy to streamline and automate CX survey processes across 2,500 IT projects, increasing application rates from 30% to 99%. Delivered real-time performance insights, enabling the PMO to collect reliable client feedback and develop targeted strategies to enhance service delivery and client satisfaction.

- Managed IT infrastructure deployment across 200 gas stations for a Forbes 500 oil & gas leader, implementing Agile project management systems and vendor monitoring tools. Successfully reduced project costs and improved vendor service quality while achieving real-time operational visibility and delivering on aggre

• Planned and executed market research studies on the automotive industry in Mexico and Brazil, employing advanced research software and methodologies.
• Collaborated with internal and external stakeholders, including vendors and industry experts, to gather relevant data and insights.
• Developed comprehensive research strategies, ensuring alignment with project objectives and client requirements.
• Implemented streamlined research processes to optimize efficiency and deliver results within strict timelines.
• Conducted in-depth data analysis using statistical techniques and visualization tools to extract actionable insights.
• Generated detailed reports and presentations, communicating research findings and recommendations to clients and senior management.
• Assisted in the identification and evaluation of potential business opportunities within the automotive market.
• Actively participated in team meetings, sharing knowledge and contributing to ongoing research initiatives.
• Stayed

I collaborated, as a consultant, researcher, and project coordinator, with a diverse range of private and public organizations, governments, political parties, research centers, universities, and NGOs across the United States, Canada, the United Kingdom, France, and Mexico, such as Unicef, University of London, USAID, Ford Foundation, Mitacs Globalink - University of Quebec in Montreal, among others.