Help clients maximize performance by offering tools, framework, and expertise that will spark strategic change. Deliver strategies that align the Customer Experience with Team Culture and Leadership Effectiveness.

Led consultative and strategic support efforts across assigned region. Worked with hotel owners, management companies, and property-level team members to develop and implement successful and measurable initiatives that drive revenue, encourage loyalty, and increase profitability.

Directed the overall operation of the hotel, including front desk, housekeeping, engineering, food and beverage, banquets, sales, marketing, reservations, revenue management, human resources, and accounting. Represented the hotel, as general manager, and acted as the main contact with the respective brand group. Worked closely with department heads to ensure that brand and company standards were met or exceeded.