• Led a 12-member BI Reporting team to deliver 26 sales reports and notifications across multiple channels in 2 months, enhancing executive decisions and user adoption by 40%.
• Streamlined D365 ERP implementation, optimizing payment processing and integrating new payment gateways, cutting manual payments invoicing and enhancing business operational efficiency by 30%.
• Orchestrated UAT and Power BI releases, cutting issue resolution by 25% and enhancing customer satisfaction for sales team.
• Optimized sprint planning and Agile practices within Jira Align, ensuring on-time product delivery and enhancing cross-functional team collaboration, resulting in a 20% reduction in delivery delays.

• Directed legacy supply chain migration to Azure Cloud infrastructure, ensuring 99.9% uptime and reducing error detection by 40% with AI monitoring.
• Optimized user-reported issue prioritization, improving user experience and conversion rate, streamlining developer-user collaboration and improving customer experience, resulting in a 33.3% increase in consumer satisfaction.
• Implemented Agile sprint workflows, increasing team productivity by 15% and cutting project completion time by 10%.
• Refined backlog management and feature prioritization, resulting in high-impact releases and stakeholder alignment.

• Streamlined Agile adoption by optimizing sprint planning and Scrum ceremonies, leading to a 10-15% increase in team velocity.
• Collaborated with financial services team on vendor management and merchant acquiring processes, ensuring seamless integration of new payment options and optimizing transaction flows.

• Spearheaded Spanish language integration across platforms, improving accessibility for a 75% Spanish-speaking customer base and enhancing communication frameworks, reducing loan closing time through enhanced UI/UX.
• Refined backlog by prioritizing high-impact features, increasing sprint efficiency by 15% and improving feature delivery timelines.

• Automated data workflows using Alteryx, reducing workload issues by 15% and improving data accuracy for compressor tracking.
• Built Qlik NPrinting dashboards, boosting daily productivity by 30% and enabling real-time decisions for engineering teams.

• Spearheaded Human Resource Management System migration, applying program management principles to digitize employee records and save 200+ man hours monthly.
• Managed stakeholder expectations and dependencies to deliver key product features on time and within budget, resulting in 10% increase in efficiency.
• Designed KPI dashboards and analytics in Tableau, streamlining performance tracking and enhancing cash flow visibility for finance teams, improving decision-making with data-driven dashboards.

• Debugged insurance forms using Duck Creek technology, implementing risk management strategies to reduce error rates from 11% to 6% and improve claim processing efficiency.
• Designed and maintained 200+ HTML web pages, incorporating user feedback to enhance UI navigation speed and user satisfaction.
● INTERNSHIP EXPERIENCE