Functional Skills

Project Management
Sales Force Effectiveness
CRM Selection / Implementation
Customer Segmentation
Program Management
Systems Integration
SQL Analysis
Commercial Strategy
Business Intelligence
Data Transformation

Software Skills

Google Sheets
Microsoft Office
Microsoft Project
Microsoft Visio
SFTP
Smartsheet
SQL
Tableau
Jira

Certifications

CSMCertified Scrum Master
PMPProject Management Professional

Sector Experience

Business Services
Healthcare
Life Sciences & Pharma
Technology
Big 4 Accounting
Top Consulting Firms

Experience

Agile Management Services, LLC Product Management / Strategy
President and Principal Consultant
12/2019 - Present
Lead the integration and enhancement of high-impact cloud-based data management products and solutions.
Engagements:
Sr. Prgm. Mgr, MDM and Data Governance (Jul 2021 – May 2022)
Designed business architecture for Address/Location Master.
Led multi-phase implementation to include address confidence scoring.

Business Development, Cloud-based Analytics (Mar 2020 – Present)
Develop business opportunities for headless BI.

Kalderos Operations
Vice President of Customer Operations
7/2020 - 3/2021
Center of Excellence comprised of 20+ customer success, support, and data management professionals delivering solutions that recover revenue from duplicate discounts applied within the drug and device supply chain.
Drove AAR of $15M through solutions with unifying technologies that bring transparency, trust, compliance. and equity to healthcare, life sciences, and government stakeholders.

MediSpend Product Management / Strategy
Senior Director, Analytics
11/2017 - 10/2019
• Guided blended-shore team managing firm’s next-generation embedded transparency, aggregate spend, and physician engagement solutions on Amazon Web Services (AWS) and GoodData platforms.

• Increased P&L performance by decreasing platform costs and increasing on-time/on-budget releases. Designed and developed customer self-service global dashboard capabilities for GDPR & CCPA monitoring.

• Released real-time dashboards with quick visibility to customers’ KPIs and leading indicators.

LexisNexis Risk Solutions Corporate Strategy & Development
Head of Global MDM & Platform Solutions
6/2011 - 9/2017
Various Roles

Operationalized products using High-Performance Computing Cluster (HPCC) big data platform:

Created value chain data deliverables to pharmaceutical, medical device, and pharmacy customers incorporating IDNs, GPOs, and ACOs with medical claims and referral networks.

Provided data governance and stewardship services to reduce compliance risks and operational costs. Conducted and authored multiple industry webinars, whitepapers, seminars, presentations, and trade articles.

PricewaterhouseCoopers (PwC) Management Consulting
Advisory Manager - Consultant, Project Manager
3/2010 - 5/2011
Led practice and solution teams in assessment, strategy, transformation and implementation initiatives.
Grew practice by coaching, mentoring and supporting business and solution development activities and by collaborating with colleagues to create go-to-market solutions and offerings
Developed aggregate spend and transparency roadmaps for pharmaceutical and life sciences companies

Computer Sciences Corporation Information Technology
Manager - Consultant, CRM Effectiveness & Analytics
9/2006 - 2/2010
Led system integration and business consulting teams implementing marketing and sales solutions
Developed CRM and BI solutions for marketing and sales force effectiveness and trade management

Independently and collaboratively developed proposals, estimates, project management plans and SOWs

Coached and mentored consultants on career goals, objectives and individual development plans

BOEHRINGER INGELHEIM Operations
Associate Director, Commercial Operations Solutions
9/2004 - 8/2006
Delivered CRM and business intelligence roadmap initiatives by implementing, reengineering or enhancing IT assets solutions for marketing and sales with blended internal staff and external consultants.

Presented program proposals to capital investment board for feasibility studies and start-up funding.

Presented CRM roadmap updates and escalated issues to executive steering committee.

Promulgated team selling CRM vision through coordinated change management activities.

C3i, Inc. Sales
Senior Consultant, Siebel Certified Business Analyst
3/2001 - 8/2004
Project Manager, Implemented Siebel 7.5 IT service management solution with multiple service modules.
Data/Business Lead, Delivered custom-built data warehouse and ETL processes for Siebel Analytics data mart.
Senior Business Analyst, Implemented Siebel SFA pre-call planning solution.
Data Integration Specialist, Upgraded Siebel Pharma with new ETL processes; Tuned EIM tasks and SQL scripts to increase efficiency by over 60%.