Certifications
CBAPCertified Business Analysis Professional
CBACertified Business Architect
CLSSBBCertified Lean Six Sigma Black Belt
CSMCertified Scrum Master
CMSChange Management Specialist
PMPProject Management Professional
RBARegistered Business Analyst
Six Sigma Black Belt
Sector Experience
Consumer Goods
Financial Services
Healthcare
Social & Public Sector
Telecom
Languages
English
Big 4 Accounting
Fortune 500
Top Consulting Firms
Experience
Red Star LLC
Management Consulting
Principal Consultant
4/2001 - Present
Certified Business Architect (CBA), Certified Lean Six Sigma Black Belt (CLSSBB), Project Management Professional (PMP), Certified Business Analyst (CBAP) and Certified Scrum Master (CSM) leading business process transformation, operations excellence, Six Sigma and Agile project management projects for clients across a wide variety of industries.
The Hackett Group
Management Consulting
Practice Director
6/1999 - 4/2001
Initiated a national service line for a NASDAQ-listed benchmarking and best practices consultancy. Thought leader and presenter on Customer Relationship Management (CRM) and Customer Experience (CX). Managed a $20M Profit & Loss and grew the business by 35% to $27M.
Project Director and Program Management Office (PMO) consultant.
Oracle
Management Consulting
Strategy Practice Manager (CRM)
6/1996 - 6/1999
As part of Oracle Consulting's strategic services group, developed business cases for clients articulating hard dollar, soft dollar and intangible benefits; managed projects, architected solutions, and ran a service line of 50 Oracle CRM/CX and ERP applications implementation consultants.
KPMG
Management Consulting
Management Consultant
6/1992 - 6/1996
Conducted independent assessments and audits, competitive intelligence operations, and process/product benchmarking to improve performance, highlight competitive strengths and mitigate competitive weaknesses of KPMG client products/solutions; assisted government agencies in evaluating competing vendor proposals on the basis of best value.