Functional Skills
Sector Experience
Experience
Vice President of Product Management
Lead a 20+ people PM team that maps to ~250 eng/design/product/data scientists/program managers cross functionally. Responsible for E2E App, mWeb & web experience in 69 countries
• Transformed Wish's discovery-commerce by building & executing a new strategy, incl: modular homepage & core navigation, video commerce, bringing merchandising & deals, recommendations 2.0 approach, logged out-UX, managed returns & flat rate shipping
• Improved conversion funnel by 20% and loyal buyer retention by 30%
• Built scalable processes to improve internal operations: PM job ladder, Promotion committees & approach, Product-Design review process, Analytics reviews, MBR/QBR, Hackathons
• Represented Wish at industry conferences such as White Label World Expo (2022), Global Merchant Summit (2021, 22), eTail (2023)
• Developed non-banking digital strategy for SVB; built external team and developed grounds-up offerings to help SVB's startup ecosystem with VC-Matching, Talent-Matching and talent, compensation & hire-planning
• Developed digital acquisition, engagement and loyalty platform; launched Series A bundle offerings
• Built SVB's APM program and created PM Job competency ladder & related job descriptions
• Promoted from Sr. Dir & GM to MD in 9 months; represented SVB to speak on Personalization at various industry events (eg: Banking Technology Forum http://banktechforum.io/cx)
• Together with a cross functional team of 60 (incl 5 directs), launched
● 100 features for pre-transaction consumer experience in
● 1 year resulting in 20% conversion increase. This included re-building an activation experience and a ML driven personalized "for-you" tab to increase retention/loyalty
• Developed strategy and led the team to execute new search ranking, entity understanding, item promote, personalization & knowledge graph (I
• Built SaaS tools with machine learning under the hood to give the retail team ability to manage Walmart.com search results. In the process, created a better self-learning engine which improved search outcomes (upto 10% ATC lift depending on vertical)
• Created ML-driven holiday configuration, merchandising & revenue optimization tools, which drove
● $600M in GMV in 2016-17
• Drove front-end & back-end experience optimizations; led team for discovery redesign for home/fashion verticals bit.ly/340oDCi
• Supported launch of easy-reorder feature to reduce discovery friction in low-cognitive load verticals like grocery bit.ly
Product Lead - Quickbooks Platform, Marketplace & Integrations (At Intuit) Responsible for building out a fin-tech apps marketplace for 5M SMBs using QuickBooks. Accomplishments:
• Built integrations & new experience in QB with key strategic partners (PayPal, Square, etc) & 70+ smaller fintech integrations.
● Head of Product Strategy & Platform Integrations (At Demandforce) Led team to manage product integration & BD efforts with ecosystem partners. Accomplishments:
• Led partnerships & implementation of integrations with consumer networks such as Yelp, Microsoft (Bing), CitySearch
• Strategy: Developed growth strategy, including (a) Android for Biz, (b) Chrome Payments, (c) G-Suite Marketplace Integrations
• Execution: Built magical integrations (e.g.: bit.ly/dnsauto) that stemmed ~25% churn in the sign-ups for Google Apps
• GTM/Customer Development: Led various GTM & Customer Development activities, e.g.: (a) Drove 30+ Executive Customer Briefings for Google. (b) Set up an Enterprise Mobility Forum (50 C-level execs of Fortune 1000) (c) Interviewed and managed a list of over clients to create pipeline (d) Represented Google at Industry conferences (Mobile World Congress, CTIA wireless etc.)