Operations leader driving initiatives and enabling teams across every functional area for a fast-paced gaming start-up.

• Launched a multi-player casual card game, Card Battle Saga. Managed planning,delivery, and post-launchin SE Asia. Includes studio management, product development, user acquisition, customer support, & analytics.
• Enabled $1M+ capital raise. Created and managed investor funnel, performed market research, crafted financial models, produced core assets (pitch decks, web sites, promotional videos, trailers).
• Established, automated, & refined operational functions. Includes investor research (Crunchbase), investor and B2B sales funnels (Hubspot), product planning (Jira Discovery), product delivery (Jira), and more.
• Managed vendor relationships. Includes sourcing, contracts, forecasts, service delivery, billing and payments,for outsourced design and development, product marketing, and enterprise SaaS providers.

Commercial owner for white label partnerships, products, & operations, including FanDuel Faceoff.

• Launched FanDuel Faceoff. A first-of-its-kind partnership and product in the mobile skill gaming space.Built and led intercompany team of 100+ during 7-month effort to integrate systems and data, build game catalog, customize mobile app, stand up shared business operations, and coordinate a successful North America market launch.
• From zero to: 250K players, 50M games, 10K paid DAUs, $80M top line. Implemented marketing, pricing, bonuses, events, and other strategies to maximize acquisition, conversion, engagement, retention, LTV, ARPU, and P&L.
• Owned B2B operations. Contracts, product, customer service, live ops, marketing, analytics, IT ops, other functions.
• Built and led high-performing teams. Cross-functional team of 30+ servicing Faceoff and FanDuel B2B relationship. Includes hiring, resource allocation, mentorship, and performance management.

Promoted. Recognized as a thought leader in digital experience, process transformation, portfolio & product management.

Led portfolio optimization. Retired 70+ non-strategic products, and implemented new standardized processes and program management, helping AT&T realize operational efficiencies and millions in future cost savings.

• Launched AT&T’s first enterprise Mobile Threat Defense product. Managed system integration, vendor contract negotiation, go-to-market execution, training and sales enablement for 100+ B2B sellers.
• Managed AT&T Threat Manager portal servicing 2500+ cybersecurity clients. Owned product roadmap, backlog, & delivery; led a SAFe Agile Release Train with 30+ contributors across 5 development teams.
• Launched AT&T Business Console. Product Manager for new cloud-based platform enabling unified sales, fulfillment, administration, license and access management, for SaaS and other products.

Product and operations change leader, and manager of Bridgevine's largest enterprise client, DirecTV.

• 12% margin increase, 50% handle time reduction. Improved call center operations and profitability via enhancements to analytics, financial modeling, call scripting, and customer experience.
• Managed a 5-person technology team. Owned product roadmap, client coordination, system integrations, and product performance. Drove 5% incremental orders, improved launch predictability, other process improvements.

Account Manager for American Express Travel, by far Travelocity’s largest private-label consumer site.

• Recipient of the Golden Gnome. The highest individual honor, awarded to just 1 person per quarter. Led a cross functional team of 40+, delivering an RFP response with sweeping business and technology transformation.
• Owned B2B relationship and joint operations. Led a cross-functional team of marketing, product, and customer service managers. Optimized performance in acquisition, conversion (1.3M+ bookings/yr), sales ($1 B+/yr), call center operations (1.4M+ calls/yr), product roadmap and development, and P&L.
• Boosted product development capacity and agility. Restructured contract and teams (20K+ hours, $1.5M/yr).

Account Manager for American Express Travel, by far Travelocity’s largest private-label consumer site.

• Led a 6-person development team. Owned shared roadmap, implementation, and site performance.
• $2M annual call avoidance savings. Redesigned online Membership Rewards redemption experience. Also 150K+ calls avoided annually, 10%+ improvement in checkout effectiveness, higher site satisfaction and online booking mix.
• 7% incremental package revenue. Launched Complete Trip Insurance add-on for all flight + hotel bookings.

Regional leader providing technology services and software at the leading edge of ITSM/ITIL framework adoption.

• Led operations in 19 states. Service definition, marketing, sales, contracts, delivery, partner relations, and P&L.

Leader of Dexterra's most impactful customer engagements, both recognized as innovations in field sales and service.

• Service: 85% automation, $600K savings/yr, 400 field techs, 120 days, "Very revolutionary", https://bit.ly/dexterra1.
• Merchandising: 112% increase in business, 95% paper reduction, 100 reps, 60 days, "Record increase in sales", https://bit.ly/dexterra1.