Functional Skills
Business Intelligence
Data Transformation
Integration Management (IMO)
Business Process Outsourcing
Customer Service
Project Management
Sales Enablement
Sales Force Effectiveness
Technology Strategy
Business Analysis
CRM Selection / Implementation
ERP Implementation
IT Transformation
Leadership Development
M&A Support
Software Skills
Cloud computing
Salesforce
Siebel CRM
Certifications
Salesforce Administrator
Salesforce Advanced Administrator
Salesforce Platform App Builder
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Sector Experience
Business Services
Energy
Financial Services
Technology
Telecom
Notable Clients
AT&T
ExxonMobil
Marriott Vacations Worldwide
Trimble
Verizon
Big 4 Accounting
Fortune 500
Top Consulting Firms
Experience
Argano
Management Consulting
SVP, Strategic Customer Engagement – Salesforce Practice
8/2023 - 3/2024
Recruited to drive sales, project delivery and customer success for enterprise clients for the Salesforce practice of Argano – a $500M private equity-backed mid-market consultancy. Manage an $80M P&L.
PricewaterhouseCoopers (PwC)
Management Consulting
Managing Director, Salesforce Practice
7/2021 - 8/2023
Recruited as executive driving sales, delivery, and P&L management of Digital Customer Transformation and Commercial Excellence projects for a broad portfolio of enterprise accounts, including Trimble software, Jamf Software and PSEG Energy.
• Generated $12 - 15M in annual sales in Technology and Energy/Utilities industries.
• Responsible for successful and profitable project delivery for book of business.
• Led 100+ US and India resources across large client programs.
• Led PwC's Delivery Excellence program for the Salesforce practice – leading team to develop standards and tools related to PMO/Governance, Standards and Templates, Reusable Asset Harvesting and Architecture Review Board.
• Generated $12 - 15M in annual sales in Technology and Energy/Utilities industries.
• Responsible for successful and profitable project delivery for book of business.
• Led 100+ US and India resources across large client programs.
• Led PwC's Delivery Excellence program for the Salesforce practice – leading team to develop standards and tools related to PMO/Governance, Standards and Templates, Reusable Asset Harvesting and Architecture Review Board.
Deloitte
Management Consulting
Managing Director, Salesforce Practice
8/2017 - 6/2020
Recruited as executive driving sales, delivery, and P&L management of Digital Customer Transformation and Salesforce implementation projects for a broad portfolio of enterprise accounts, including ExxonMobil, Hess, Albemarle, and Highmark Health.
• Generated $12 – 16M in annual sales.
• Responsible for successful and profitable project delivery for book of business.
• Led 100+ US and India resources across multiple client projects.
• Led Deloitte's Salesforce alliance for Oil & Gas industry.
● GEORGE Page 2
● • Implemented "Foundry Model" to enable clients to rapidly deploy innovations against a large backlog of business demand.
• Generated $12 – 16M in annual sales.
• Responsible for successful and profitable project delivery for book of business.
• Led 100+ US and India resources across multiple client projects.
• Led Deloitte's Salesforce alliance for Oil & Gas industry.
● GEORGE Page 2
● • Implemented "Foundry Model" to enable clients to rapidly deploy innovations against a large backlog of business demand.
IBM
Management Consulting
Partner & US Salesforce Practice Leader
1/2014 - 4/2017
Hired as Salesforce practice leader for North America, leading the incubation and growth of IBM's Digital Transformation & Salesforce services business from infancy to maturity with clients including SunTrust, Northern Trust, WW Grainger, Abbott, Xcel Energy, and Hertz. Focused on Commercial Excellence and Quote to Cash transformation.
• Successfully built practice ultimately leading to the M&A acquisition of Bluewolf, a leading boutique firm.
• Co-led integration and onboarding Bluewolf practice/employees into IBM operating model.
• Developed go-to-market strategy and grew practice from $5M to $100M in annual revenue in three years.
• Supervised 11 sales and delivery executives across geography and industries in North America.
• Hired and built a core team of 100+ highly skilled Salesforce practitioners in North America, plus 200 in India.
• Managed P&L and Consulting Operations for the team.
• Lenovo – Led IT aspects of "reverse carve-out", where IBM was spinning off a product
• Successfully built practice ultimately leading to the M&A acquisition of Bluewolf, a leading boutique firm.
• Co-led integration and onboarding Bluewolf practice/employees into IBM operating model.
• Developed go-to-market strategy and grew practice from $5M to $100M in annual revenue in three years.
• Supervised 11 sales and delivery executives across geography and industries in North America.
• Hired and built a core team of 100+ highly skilled Salesforce practitioners in North America, plus 200 in India.
• Managed P&L and Consulting Operations for the team.
• Lenovo – Led IT aspects of "reverse carve-out", where IBM was spinning off a product
Salesforce
Management Consulting
Regional Services Leader
2/2011 - 1/2014
Brought in as Senior Director and Senior Customer Success Executive.
• Led a regional team of senior Salesforce architects in the Central US. Provided project oversight and input into strategies and approaches for our clients.
• Led a global team of 30 Customer Success Executives while personally managing some of Salesforce's largest, most strategic client relationships (FedEx and AT&T).
• Brought Salesforce's best ideas, innovations, and capabilities to clients, enabling the full potential of their Salesforce solution to be realized.
• Led a regional team of senior Salesforce architects in the Central US. Provided project oversight and input into strategies and approaches for our clients.
• Led a global team of 30 Customer Success Executives while personally managing some of Salesforce's largest, most strategic client relationships (FedEx and AT&T).
• Brought Salesforce's best ideas, innovations, and capabilities to clients, enabling the full potential of their Salesforce solution to be realized.
INTEGRATED DECISION RESOURCES
Management Consulting
Founder & Principal
12/2007 - 1/2011
Founded and ran consulting business that sold and managed ERP and Business Intelligence implementation projects.
• Led JD Edwards ERP implementation for Flextronics.
• Provided "private label" professional services to Monitise (mobile banking software company), leading software implementations for their banking customers as their agent.
• Led JD Edwards ERP implementation for Flextronics.
• Provided "private label" professional services to Monitise (mobile banking software company), leading software implementations for their banking customers as their agent.
PricewaterhouseCoopers (PwC)
Management Consulting
Managing Director
7/2006 - 11/2007
Hired as executive driving consulting opportunities in technology implementation, program management, business intelligence, and business process improvement for target clients.
• Led CRM strategy, design, and implementation planning project at Verisign for Marketing and Sales functions.
• Led IT and business intelligence strategy, design, and implementation roadmap development for Marriott Vacation Ownership.
• Led CRM strategy, design, and implementation planning project at Verisign for Marketing and Sales functions.
• Led IT and business intelligence strategy, design, and implementation roadmap development for Marriott Vacation Ownership.
PricewaterhouseCoopers (PwC)
Management Consulting
Various
1/1995 - 7/2007
Additional experience with PwC as Managing Director in multiple locations, with Accenture (Associate Partner), Oracle (Regional Vice President), and Arthur Andersen (Partner).