Functional Skills
Project Management
Business Planning
CRM Selection / Implementation
IT Transformation
Program Management
Certifications
CSMCertified Scrum Master
Sector Experience
Business Services
Healthcare
Life Sciences & Pharma
Retail
Technology
Fortune 500
Experience
Independent Consultant
Management Consulting
Program Manager
3/2015 - Present
Lead global and domestic marketing, management, and technology programs for Philips Healthcare, The Children's Place, International Olympic Committee, Cushman Wakefield and Converse/Nike in ecommerce, artificial intelligence, digital, CRM, marketing, sales operations, branding, market planning, security, product launch, UI/UX and other
Weight Watchers
Operations
Senior Director, Retail Systems, ECommerce
6/2014 - 3/2015
Oversaw global development and technology (quality, development, project management, operations, user experience) enterprise team for 5000 retail locations and product e-commerce sales. Managed 40 projects simultaneously to ensure on-time, on budget, on-quality delivery for web and mobile clients
Sapient
Management Consulting
Senior Program Manager
1/2012 - 6/2014
Lead-to-Order/Order to Fulfillment Management Next Generation Program (ADT) Served as engagement leader for 70-person global team for mobile technology ; Norwegian Cruise Line (NCL) Cruise Booking Engine launch including direct/ assisted search technology; Unilever Marketing Program Management Led large marketing program for CPG (Unilever) client including 22 brands
Advance Auto Parts
Management Consulting
Program Manager
4/2011 - 1/2012
Led 3500+ (>$20M) retail store electronic product catalog, merchandising, inventory, user experience, and order management application development program (requirements, development and all phases of testing) including oversight of 300+ technology and business team members from entry to executive level, PMO oversight, client communication, sales channel team education and communication activities
Everyday Health
Marketing
Senior Director, Food Fitness Product
1/2010 - 2/2011
Managed $30M food & fitness B2C subscriber (ecommerce) and advertiser-supported product portfolio including all aspects of web and mobile application development (requirements, development, QA). Led enterprise change program including large focus group and survey creation including qualitative and quantitative data analysis resulting in new company process implementation for SDLC.
General Electric - Healthcare
Marketing
Marketing, Web, ECommerce Director
6/2007 - 12/2009
Led $80M+ ecommerce operations, including global multi-channel web marketing, supply chain and fulfillment, customer service, catalog management, and all related online marketing and merchandising initiatives related to customer acquisition and retention. Managed new global ecommerce (WCS) and CMS (Vignette) program ($10M budget) including developing requirements and product roadmap, vendor SOW and selection process, business case development, data / site migration strategy, budget development
LIQUIDITY SERVICES
Marketing
Vice President. Sales & Marketing
5/2006 - 6/2007
P&L responsibility including all elements of B2B & B2C sales & marketing strategy development and implementation, as well as budget and team management including sales, marketing, and operations. Led web product roadmap and custom application development using agile development methods
PENNYSAVER
Marketing
Director, ECommerce & Marketing
5/2005 - 5/2006
Oversaw all elements of brand and product marketing strategy including sales channel optimization, promotions, market research, ecommerce, co-marketing partnerships, and product development. Launched 10 new multi-channel and digital products resulting in $1.2 M in incremental revenue in period of 6 months and managed usability improvement program increasing online ad revenue and lead generation by 25%