Directed internal controls portfolio, processes, and staffing across 2k+ team. Managed First Line of Defense functions, policy, governance, testing, monitoring, issues management, and model controls. Collaborated with Audit and Compliance to evaluate enterprise risk and compliance activities and incorporate design and effectiveness testing results into risk controls. Oversight of broader department business operations, including budget, employee engagement programs and business continuity.

Served as executive partner and Chief of Staff to Senior Vice President, Global Credit, driving strategy, business transformation, and C-suite operational reporting. Linchpin in leading $6.8B sale of US PayPal credit receivables to Synchrony Financial, including due diligence, deal negotiation, interim servicing and system of record conversion phases. Managed internal department budget, creatively meeting corporate headcount and expense management challenges.

Implemented Project Management Office for $125MM global credit expansion initiative. Provided operational oversight of Global Credit PMO processes, procedures, standards, and tools. Stood up project intake and prioritization processes, change management process, and employee communications across Global Credit. Directed team of matrixed program managers with responsibility for end-to-end execution across Global Credit organization with 500+ resources.

Led on and offshore delivery teams with responsibility for 9 intranets, 30+ external websites, 2,200+ team sites and a proprietary .Net job board with over 90MM annual hits. Restructured team to balance technical, creative and management skillsets, leading 60+ resources across 3 locations. Drove SharePoint migration from legacy 2003 and 2007 sites to 2013 instance in preparation for broader Office 365 and Content Management System adoption across 20,000+ internal stakeholders.

Led $60MM+ annual capital project portfolio, providing budgetary controls across various IT departments. Streamlined corporate roadmap planning processes following recession, resulting in $10MM savings. Directed multiple teams of technical professionals, with responsibility for 50+ business integration and process management applications, performing to service level agreements for 8,000+ internal customers.

Supported merchant fleet sales teams, graduating to project portfolio execution oversight. Introduced and implemented Agile development methodology. Directed teams of client account specialists and vendors in US and Canada to launch North American fleet tracking program.