Functional Skills

Business Planning
Content Marketing
Training and Coaching
Communications

Software Skills

ServiceNow

Sector Experience

Business Services
Financial Services
Media & Entertainment
Social & Public Sector
Travel & Hospitality

Experience

Lentz Communication Advisors Media & Communications
Principal
12/2021 - Present
We encourage a proactive and research-based approach to strategic communication training and strategy development. This helps individuals have a positive impact on others, on their organizations, and, aspirationally, the world.
Princeton University Customer Service
Director of Customer Experience
3/2020 - Present
Critically analyze customer service programs and communications and develop a strategy and roadmap that drives improvement and accountability among eight departments.
Fox School of Business, Temple University Other
Adjunct Instructor
9/2017 - Present
Create and present intercultural communication workshops to graduate students, with a focus on students in the part-time and online MBA programs.
Princeton University Media & Communications
Associate Director, Marketing and Community Engagement
8/2016 - 3/2020
Lead marketing and communication strategy for university wellness, sustainability, and food programs.
Educational Testing Service Marketing
Strategic Brand Manager
3/2012 - 8/2016
Directed cross-functional internal and external teams to strengthen brand positioning, understand consumer insights, identify market opportunities and threats, and develop an integrated and well-coordinated marketing communication strategy.
Educational Testing Service Media & Communications
Manager, Internal Communication
3/2009 - 3/2012
Developed strategic communication plans to engage employees worldwide, broaden their understanding of business- and mission-related activities, and inform them of key company news.
ING U.S. Financial Services Media & Communications
Senior Editor
1/2006 - 3/2009
Designed and led cross-divisional projects to align regulated financial documents to the corporate brand by improving clarity and increasing readability for external audiences.