Walmart Health Home Office Operations Supported business strategy by identifying, monitoring, and optimizing key performance indicators with focus on operational and safety / quality measures. Created improvement plans for all business performance / KPI measures to ensure they were achieved. Provided Executive support for the "Monthly Business Review," a reporting analysis and insight tool for Senior Directors and above.
• Implemented key strategic initiatives: Operational dashboards, financial scorecards, and centralized performance tools.
• Partnered with the data analytics team to create reporting and analytics tools.
• Represented Home Office Operations as L3 delegate (senior decision making team) for Healthcare Delivery.
• Program manager over creation of Medical and Dental Lead positions across the organization.
• Worked with key stakeholders in the organization (i.e., Finance, Communications, Data and Analytics, Digital Transformations, Product; Clinical Operations; Learnin

• Supported Home Office Operations with a focus on patient and associate experiences.
• Provided support for data initiative for the Home Office Operations team by outlining business needs and acting as a project manager to build reporting tools that showed key performance metrics across eight stakeholders.
• Acted as the key liaison for L3 business support work streams: Patient Engagement, Patient Acquisition, and Patient Arrival.
• Assisted in optimization efforts around technology gaps, patient messaging, and patient portal experiences.
• Represented WHHO Ops in weekly Communication review process to ensure all outgoing communications via "Weekly WH Communication" aligned with business criteria. Page 2

• Launched two healthcare centers by assisting with associate interviews, onboarding, workflow development, and implementation of Epic.
• Worked with administrative team on implementing policies and procedures to ensure sites were compliant with state regulations.
• Assisted in identification of areas of improvement in all service lines from workflow gaps to technology.
• Supported home office projects by assisting in creation of Playbooks for Digital Workspace, Workforce, and a system to show how to impact KPIs.
• Assisted in the creation of Walmart's Health Event Approval Policy
• Responsible for establishing a strong culture of care in health centers through collaboration, effective listening, and supporting associates' growth.

• Selected by Director / Health Officer to serve as Team Lead for School Outbreak Specialist Unit to communicate COVID 19 information and provide general guidance to school nursing teams, community officials, and the general public.
• Oversaw data entry of quarantine and positive case information related to schools.
• Coordinated case investigations and contact tracing with supervisors and case investigators from local health departments and St. Johns County Schools.
• Contacted newly diagnosed patients to trace individuals they had contact with and determine exposure.
• Worked with local authorities in supporting isolation and quarantine of individuals.
• Facilitated health checks and testing while supervising a team of four people.
• Played instrumental role in creating and improving DOH's school response to COVID-19 pandemic.

• Oversaw administrative duties for Medical Director, including clinical, surgical, and educational responsibilities, along with +various outreach projects.
• Performed clinical administrative duties such as patient intakes and insurance authorizations.
• Coordinated physician and staff recruitment and onboarding and continuing medical education programs and lectures.
• Handled insurance eligibility, prior authorization approvals, registration and scheduling of patient appointments, and database analysis.
• Coordinated departmental and inter-hospital meetings. Assisted Executive Director in resolving personnel disputes.
• Managed institutional quality-improvement projects: introduced Lean management workflows to optimize clinic schedules, streamlined communication across multidisciplinary teams, assisted with annual Fetology Conference, created training documentation, designed new referral form and procedures, and developed after-visit summaries.
• Implemented ultrasound AS softw

Directed daily workflow of clinic operations across three clinic locations. Held weekly meetings with clinical and administrative staff. Ensured compliance policies were met, maintained office budget, and negotiated contracts with vendors. Oversaw billing and coding compliance for medical encounters and procedures.
• Educated medical students on patient histories, physical assessments, and office procedures.
• Resolved patient complaints and managed documentation of patient care.
• Developed and implemented standard operating procedures for practice and improved overall workflows.